Inbound: the customer calls

Closing-day rekeys booked for new homeowners

The day they get the keys, new owners want to know nobody else has a copy. The agent books the rekey around closing, counts every door, and the locksmith arrives with enough pins and cylinders.

When it starts

A new homeowner, renter or landlord calls about rekeying or changing locks.

What the agent does

Counts the doors and locks, asks rekey or replace, quotes your price, books a time.

What your team gets

A booked job with door count, lock brands and the closing date.

How it works

  1. Asks about closing

    When they get the keys, and whether they'll be at the house or need the locksmith to meet the lawyer's key drop.

  2. Counts the locks

    Front, back, side and garage entry, deadbolts and knobs, and whether they want all keyed alike.

  3. Asks rekey or replace

    Keep the hardware and change the pins, or new locks? If they want smart locks, she asks which kind.

  4. Knows the brands

    Kwikset, Schlage, Weiser, or not sure. A photo of the lock texted to your number helps the locksmith bring the right parts.

  5. Quotes from your list

    Your price per cylinder and the service call, so they hear a real number for their house.

  6. Books it

    Closing day or the next morning, on the locksmith's schedule, with a text confirmation.

Example call

  1. CustomerWe close on our house Friday. Can someone change all the locks?
  2. AI agentCongratulations! Do you want new locks, or the same hardware rekeyed so the old keys stop working? Rekeying is usually cheaper.
  3. CustomerRekeyed is fine. Front door, back door and the door from the garage.
  4. AI agentDo any have a deadbolt and a knob, or just one lock each?
  5. CustomerFront has both. The other two are just knobs.
  6. AI agentThat's four cylinders, all keyed alike. It comes to 65 for the visit plus 25 per cylinder, so 165 dollars. I have Friday at 4 or Saturday at 9.
  7. CustomerSaturday at 9.
  8. AI agentBooked. If you can text a photo of the front lock, Marc will bring the right pins.

After the call: Marc has Saturday 9:00 with four cylinders keyed alike, front deadbolt and knob plus two knobs. The front lock photo shows it's a Kwikset, so he packs the right pins.

What your team gets

  • Rekeys booked around the closing date
  • Door and cylinder counts before the locksmith arrives
  • Lock brand and photos noted on the job
  • Quotes from your per-cylinder prices
  • Smart lock installs booked when that's what they want
Set up with you: The team loads your rekey and lock change prices, sets up a connection to your job software and the locksmith's schedule, and adds the lock brands and smart locks you sell.

Questions

Will it push new locks over a rekey?

No. It explains both plainly and books what they choose.

Can it quote a high-security lock?

From your price list if you carry it. Anything special goes to the shop counter for a quote.

What if they're not home?

She notes how the locksmith gets in, such as a realtor or a lockbox, from what the caller says.

Hear it on your phone

Request a demo call and the agent phones you, set up for locksmiths like yours.

Get a demo call