Inbound: the customer calls

Car key and fob programming quoted by make and year

"Do you do car keys or just house keys?" is a sale you lose to the dealer when nobody answers. The agent takes the vehicle, quotes from your list, and books a cut-and-program before they call the dealership.

When it starts

Someone calls about a lost key, a dead fob, a spare, or a key broken in the ignition.

What the agent does

Gets the make, model and year, checks you do it, quotes your price, books the visit.

What your team gets

A booked job with the vehicle and key type, so the right blank is in the van.

How it works

  1. Gets the vehicle

    Make, model and year, push-button or turn key, and whether they have any working key left.

  2. Checks your list

    Whether you cut and program that vehicle, from your list. A model you don't do gets a kind no.

  3. Quotes your price

    Spare, all keys lost, or programming only, priced the way you price it.

  4. Shop or on site

    Come to the counter, or the van comes to them. A car stranded in a lot is a mobile job.

  5. Explains what to bring

    Proof of ownership and ID, and the VIN, from your rule.

  6. Books and confirms

    On the shop schedule or a mobile slot, with a text that has the address and what to bring.

Example call

  1. CustomerI lost my only key fob. Do you do car keys, or just houses?
  2. AI agentWe do car keys too. What's the vehicle?
  3. Customer2018 Honda CR-V. Push-button start.
  4. AI agentWe do that one. With all keys lost, a new smart key cut and programmed is 320 dollars. Is the car at home?
  5. CustomerIn my driveway in Guelph.
  6. AI agentWe can come to you. I have tomorrow at 11 or 3. You'll need your ownership and ID for the locksmith.
  7. CustomerEleven works.
  8. AI agentBooked. I'll text you the confirmation and the list of what to have ready.

After the call: Tomorrow's 11:00 mobile job has the 2018 CR-V, all keys lost, push-button start, so the locksmith loads the right smart key blank and programmer.

What your team gets

  • Car key jobs booked with make, model, year and key type
  • Quotes from your list by vehicle
  • Mobile or shop jobs chosen on the call
  • Ownership and ID reminders sent before the visit
  • A kind no for vehicles you don't do, so nobody wastes a trip
Set up with you: The team loads your car key price list by vehicle, sets up a connection to your job software and the shop and mobile schedules, and sets your ownership rule.

Questions

What if you don't do that car?

She says so plainly. If you refer those calls somewhere, she gives that name.

Can she quote a key broken in the ignition?

From your price list if you've set one. Otherwise she books an inspection and the locksmith quotes on site.

Does she ask for proof of ownership?

Yes, from your rule. She tells them what to bring before the locksmith comes.

Hear it on your phone

Request a demo call and the agent phones you, set up for locksmiths like yours.

Get a demo call