Doors secured tonight after a break-in
A store owner standing in front of a smashed door frame at 1 a.m. needs one person: the on-call locksmith. The agent checks they're safe, gets the damage and the address, and puts them through.
A business owner or homeowner calls after a break-in or a damaged lock.
Checks safety and police, takes the damage and address, warm-transfers to the locksmith.
The on-call locksmith on the line with the door and damage described.
How it works
- Safety first
Is anyone still inside? If they haven't called police, she tells them to call 911 first.
- Gets the damage
Which door, glass or steel, frame split or cylinder punched, and whether it can close at all.
- Gets the site
The address, the business name, and whether there's an alarm company or a property manager to call.
- Puts them through
A warm transfer to the on-call locksmith with a private summary. If no answer, the next on the list.
- Books the follow-up
Once tonight's door is secured, a daytime visit for new hardware, a rekey or an access control fix.
- Logs it
The call, the time and the damage on the account, ready for the owner's insurance paperwork.
Example call
- CustomerSomeone broke into my shop. The back door's kicked in and won't close.
- AI agentI'm sorry, that's frightening. Are you safe, and have the police been called?
- CustomerYes, they're here now.
- AI agentGood. Is the frame split, or is it the lock that's broken?
- CustomerThe frame's cracked and the deadbolt's hanging off.
- AI agentGot it. What's the address? ... Thanks. I'm putting you through to Dimitri, our on-call locksmith.
- AI agent(privately, to Dimitri) Break-in, Kwan's Hardware, 88 Main Street, Stratford. Back steel door, frame cracked, deadbolt hanging. Police on site. Connecting.
After the call: Dimitri is on the line in under a minute, already knows the door is steel and the frame cracked, and is there in 30 minutes. The job and the call are on the account for the owner's insurance claim.
What your team gets
- Break-in calls put through to the on-call locksmith in under a minute
- Safety and police checked before anything else
- Door, frame and lock damage described before the locksmith arrives
- Daytime follow-up visits booked for new hardware
- Call and job records ready for insurance paperwork
Questions
Does she call the police?
No. She tells the caller to call 911 if they haven't, before anything else.
What if the on-call locksmith doesn't answer?
She tries the next locksmith on your list and texts the job to both.
Can she quote a board-up?
From your after-hours price list if you've set one. Otherwise the locksmith quotes on the call.
Hear it on your phone
Request a demo call and the agent phones you, set up for locksmiths like yours.