Mice, ants and wasps sorted on the first call

How it works

1. Answers while techs are in crawl spaces

   First ring, in your company's name, as many callers at once as October sends. Nobody gets the full voicemail box.

2. Asks what they've seen

   Droppings the size of rice or raisins, sawdust under the deck boards, a paper nest under the eaves, wings on the windowsill. The same questions your office manager asks.

3. Takes a photo if they have one

   A caller who snapped the insect or the droppings can text it to your number while still on the line. It lands on the booking.

4. Notes a likely pest, never a verdict

   "Sounds like mice rather than rats" goes to the technician as a note. The technician confirms on site.

5. Books from the open routes

   Finds open times on the technician's route for that area and offers two. Kids, pets, a home daycare or someone pregnant in the house is flagged on the job.

6. Sends the prep and confirms

   Texts the booking and emails your prep sheet for that pest, so the cupboards are emptied and the pet food is put away before the visit.

Example call

1. CustomerHi, there's something living in our garage wall. We hear it chewing at night.
2. AI agentThat's no fun to lie awake listening to. Have you seen any droppings? And if so, are they small like rice, or bigger, more like a raisin?
3. CustomerBigger. And there's a hole by the foundation, maybe the size of a toonie.
4. AI agentThanks, that's really helpful. That could be a rat or a squirrel, so I'll let Devon know to look at both. Do you have pets or little ones at home?
5. CustomerA cat and a two-year-old.
6. AI agentNoted, Devon will plan around both. I have Tuesday between 9 and 11, or Wednesday between 1 and 3, in Whitby.
7. CustomerTuesday, please.
8. AI agentBooked. I'll text the confirmation and email a short list of what to do before Devon comes. If you can snap the hole by the foundation, text it to this number.

After the call: Devon's Tuesday route shows the Whitby stop with "larger droppings, toonie-size hole at foundation, rat or squirrel" and the cat and toddler flagged. The homeowner texted the photo ten minutes later and it sits on the job.

What your team gets

• Inspections booked on the right technician's route, with the signs the caller described
• Photos of insects, droppings and entry holes attached to the job
• Children, pets and home daycares flagged before the treatment is planned
• Your prep sheet emailed for that pest the same day
• Each call's recording and transcript kept for the office to replay

Questions