Bed bug prep checked two days before treatment
A bed bug treatment fails when the clothes are still in the dresser. Two days ahead, the agent calls, walks through your prep list item by item, and the technician knows on Tuesday night whether Thursday is going ahead.
A bed bug or cockroach treatment booked two days out.
Calls the customer, checks each prep item, answers questions from your sheet, flags problems.
A ready, not ready or needs-help mark on the job, with the reason.
How it works
- Builds the list each morning
Every bed bug, cockroach and flea treatment booked for two days out, with the unit, the building and the prep sheet that goes with it.
- Calls in a calm voice
People with bed bugs are embarrassed and tired. She speaks plainly, never makes them feel dirty, and keeps it short.
- Goes item by item
Bedding bagged and through a hot dryer, dressers emptied, items pulled 45 cm from the walls, pets out for the day. Each answer is marked.
- Answers from your sheet
"Can I keep my clothes in the bags?" and "How long do we stay out?" are answered from your instructions, word for word where it matters.
- Flags what won't be ready
An elderly tenant who can't move the bed, or a family away until Friday, goes to the office the same day so the slot can move or help can be sent.
- Loops in the landlord
For apartment jobs billed to a property manager, a not-ready unit is also sent to the manager on the account.
Example call
- AI agentHi, is this Ana? It's Emma from Clearline Pest Control. Your bed bug treatment is Thursday at 9. Have you got two minutes to go over the prep?
- CustomerYes. I've been bagging everything, honestly it's a lot.
- AI agentIt really is, and you're doing the hard part. Has the bedding been through a hot dryer and sealed in bags?
- CustomerYes, all of it.
- AI agentGreat. And the dressers emptied, with the furniture pulled about a foot and a half from the walls?
- CustomerThe dressers yes. The bed's too heavy for me to move alone.
- AI agentThat's okay, I'll tell Raj so he plans for it. One more: you and the cat need to be out for four hours after. Is that doable?
- CustomerYes, I'll go to my sister's.
After the call: Thursday's job is marked ready, with "bed not moved, tenant can't lift it" for Raj. The office sees it the same morning and adds 15 minutes to the stop instead of finding out at the door.
What your team gets
- Every bed bug and cockroach job marked ready, not ready or needs help
- Not-ready units flagged to the office while there's still time to move the slot
- The customer's own questions and concerns noted for the technician
- Property managers told about units that won't be prepped
- Fewer wasted trips and repeat treatments from poor prep
Questions
What if they haven't started the prep?
She goes through what's left kindly, emails the sheet again, and flags the job so the office can decide whether to keep the time.
Can it answer prep questions it doesn't have on the sheet?
It answers from your instructions only. Anything else is noted for the technician to answer by phone before the visit.
Does it work for multi-unit buildings?
Yes. It calls each unit on the job, and the property manager gets one list of which units are ready.
Hear it on your phone
Request a demo call and the agent phones you, set up for pest control like yours.