Pump-out due calls from the tank history
Most septic customers forget for years, then call in a panic. Emma calls when your interval is up, with their own dates, and fills the fall routes before the ground freezes.
A customer's pump-out interval is up, or fall arrives and the cottage list needs booking.
Calls with the date of the last pump-out and the tank size, books the next one on a nearby route.
Booked routes in spring and fall, grouped by road, and fewer emergency calls later.
How it works
- Finds who's due
From your records: the date of each last pump-out, the tank size and your interval for that household.
- Groups them by road
She offers days when the truck is already on their side of the township, so routes stay tight.
- Calls with their facts
"We last pumped your 900-gallon tank in June 2023." A reminder about their own system, not a flyer.
- Books before freeze-up
In the fall she aims for the weeks before the lids freeze. Cottage owners are offered openings and closings.
- Leaves a clear message
No answer? A short voicemail and a text with a link to book or a number to call back.
- Reports the season
Customers called, pump-outs booked, and who asked to wait until next year.
Example call
- AI agentHi Mrs. Barr, it's Emma from Lanark Septic. We last pumped your tank at the cottage in June three years ago, so it's coming due. Would you like to book before the season ends?
- CustomerOh, has it been three years already? Yes, please. We close up after Thanksgiving.
- AI agentThen let's do it before you close. Our truck is on Christie Lake Road on Wednesday the 4th and Friday the 6th. Would either work?
- CustomerFriday. Do I need to be there?
- AI agentNot if the lid by the shed is clear and the gate's open. Gord will leave the invoice in the mailbox.
- CustomerPerfect, I'll leave the gate open.
After the call: The pump-out is on Friday's Christie Lake Road route with "gate open, owner away, lid by the shed" noted. Mrs. Barr's next reminder will be set from the new pump-out date.
What your team gets
- Pump-outs booked from your own interval and records
- Bookings grouped by road so the truck isn't zig-zagging
- Cottage pump-outs booked before closing weekend
- Voicemail and text follow-up for customers who don't answer
- A season report of calls and bookings
Questions
How does it know when someone is due?
From the last pump-out date and tank size in your records, and the interval you set for that kind of household.
Will customers find it pushy?
It calls once with a real date from their own file. If they want to wait, it asks when to call back.
Can it fill a specific route?
Yes. You can tell it which roads the truck is on and it offers those days first.
Hear it on your phone
Request a demo call and the agent phones you, set up for septic services like yours.