Lids dug and laneways checked the day before
A wasted trip down a cottage road costs the whole morning. Emma calls the day before, checks the lid is uncovered and the lane is firm, and swaps in another job if it isn't ready.
Tomorrow's pump-outs and inspections on the route.
Confirms the time, asks about lids, laneway, gates and pets, and moves jobs that aren't ready.
A route that holds, with access notes for the operator and no dead trips.
How it works
- Calls tomorrow's stops
In the afternoon, each customer on tomorrow's route gets a call with their arrival window.
- Checks the lids
Have they uncovered the lids if they said they would, or does your operator need time to dig?
- Checks the way in
Is the lane soft from the thaw, is the gate open, is anything parked over the tank? During half-load season she asks about road limits on their road.
- Pets and people
Dogs kept in, and whether anyone will be home or the operator should leave the invoice at the door.
- Swaps jobs that can't go
If the lane is mud or nobody can uncover the lid, she moves it and offers the slot to a waiting customer near the same road.
- Briefs the operator
A short note per stop: lids open, gate code, where to turn the truck.
Example call
- AI agentHi, it's Emma from Lanark Septic. Your pump-out is tomorrow between 1 and 3. Quick check: did you manage to uncover the lids?
- CustomerOne of them. The second one's under the deck steps, I think.
- AI agentThat's fine, I'll let Gord know to bring the shovel and allow a little extra time. How's the lane after the rain this week? Is it firm enough for a heavy truck?
- CustomerIt's a bit soft by the culvert.
- AI agentThanks. He'll stop at the road and walk it first. Can the dog be inside while he's there?
- CustomerSure, no problem.
After the call: Gord's route note says one lid open, the second likely under the deck steps, soft lane near the culvert, dog inside. The job stays on tomorrow at 1.
What your team gets
- Every stop on tomorrow's route confirmed or moved
- Lid, laneway, gate and pet notes for the operator
- Open slots offered to waiting customers on nearby roads
- Fewer dead trips down a road the truck can't use
Questions
What does it do if the lane is too soft?
It moves the job to a drier day and offers the slot to another customer on the same side of the route.
Can it text instead?
Yes. Many customers answer a text; Emma calls the ones who don't.
Does it collect payment?
It tells customers how your company takes payment and can text the payment link you use after the job.
Hear it on your phone
Request a demo call and the agent phones you, set up for septic services like yours.