City buyers walked through their first septic system
People moving from Ottawa or Toronto have never owned a septic tank. Emma answers their questions patiently in your words, and the first call becomes the first pump-out and a customer for years.
A new owner calls asking how often to pump, what not to flush, or where the tank is.
Explains the basics from your guidance, learns what they know about the tank, books a pump-out.
A new customer on file with tank details, and a reminder set for their next pump-out.
How it works
- Answers the basics kindly
How a tank and bed work, your guideline on how often to pump, and what shouldn't go down the drain. No question is too basic.
- Finds what they know
Tank size if they have the sale papers, the year the house was built, when it was last pumped, and any lid they've spotted.
- Helps find the tank
If they don't know where it is, she asks where the plumbing leaves the house. Your operator can probe for it on the day.
- Books the first pump-out
An open day on the route that passes their road, with access and laneway noted.
- Sets the next reminder
Once the job is done, the next pump-out date goes on their file from your interval for their tank and household.
Example call
- CustomerWe just moved out to the country from Ottawa and we have no idea about septic. How often does this thing get pumped?
- AI agentWelcome out! Our general guide is every three to five years, depending on the tank and how many people live there. How many of you are in the house?
- CustomerFour, two kids. And honestly, we don't even know where the tank is.
- AI agentThat's really common. Where does the main drain leave the house, front or back?
- CustomerBack, toward the field.
- AI agentThe tank is usually a few metres out from there. Our operator can find it. Since you don't know when it was last pumped, a first pump-out is a good start. I have Thursday the 9th or Monday the 13th.
- CustomerThursday. And can you send me what not to flush? The kids, you know.
- AI agentOf course. Booked for Thursday, and I'll text you our do's and don'ts list now.
After the call: The first pump-out is on Thursday's route with "tank location unknown, drain exits at back toward field" for the operator. The family has your do's and don'ts by text, and a reminder will be set once the tank size is recorded.
What your team gets
- New rural customers booked and kept on file
- Tank location, size and household noted after the first visit
- Your do's and don'ts list texted to every new owner
- Next pump-out date set from your interval
Questions
Does it give advice on their system?
It repeats your general guidance. It doesn't judge the state of a particular tank or bed; that comes from your operator after the visit.
What if they don't know where the tank is?
It notes what they can tell it, books the pump-out, and flags the job so your operator brings the probe and allows extra time.
Can it explain why pumping matters?
Yes, in the plain words you give it, without scaring anyone.
Hear it on your phone
Request a demo call and the agent phones you, set up for septic services like yours.