Plow ridges and missed walkways logged for a re-clear
The city plow came by after yours and left a wall of slush at the end of the drive. The customer calls, the re-clear goes to the right truck with the address, and damage reports come with photos instead of arguments.
A customer calls about a windrow, a missed walkway, a pile against the garage, or damage.
Checks what their contract covers, logs a re-clear or a damage report, asks for photos.
Re-clears on the right route, and damage reports with photos and dates for the office.
How it works
- Finds the stop
By phone or address, with the time the truck marked it done.
- Checks the contract
Whether the end-of-drive windrow, walkways and steps are included, read from their contract, so the answer is the same on every call.
- Sends the re-clear
A covered miss goes to the truck on that route as a return visit, with the address and what was missed.
- Offers the add-on
Not covered? She says so kindly and offers the add-on at your price for this storm or the season.
- Takes damage reports
Lawn torn up, a stake through the sod, a scraped garage door. She asks for photos by text and logs it with the date of the storm.
- Gives the customer a time
When the return visit is likely, from the route's progress, as an estimate.
Example call
- CustomerThe city came by after your guys and there's a two-foot ridge at the end of my driveway.
- AI agentThat's the worst, after it's been done. Let me check your contract. You're at 18 Lakeview in Orillia?
- CustomerThat's right.
- AI agentYour contract includes the end-of-drive ridge, so I've sent a re-clear to the truck on your route. It's estimating about an hour.
- CustomerGood. Also, last week the plow scraped my lawn by the curb pretty bad.
- AI agentI'm sorry. Could you text a photo of it to this number? I'll log it with last week's storm so the office can follow up in spring.
- CustomerSure, I'll send it now.
After the call: The re-clear is on the route truck's list for 18 Lakeview, and the lawn damage report has the photo and last Tuesday's storm date. The office has it on the spring repair list.
What your team gets
- Windrow and walkway re-clears sent to the truck on that route
- Answers about what's covered read from each customer's contract
- Add-ons offered when a request isn't covered
- Lawn, sod and garage damage reports with photos and storm dates
- A spring list of every damage report to repair
Questions
Will she promise to repair damage?
She logs it with photos and says the office will follow up. What you repair and when stays your call.
What about the city's windrow?
If the contract covers end-of-drive clearing, it's a re-clear. If not, she explains and offers the add-on.
Can customers just text?
Yes. A customer can text a photo and a line to your number, and it's logged the same way.
Hear it on your phone
Request a demo call and the agent phones you, set up for snow removal like yours.