Storm-morning "where's my plow" calls answered
Thirty centimetres overnight and every customer on the books calls between 6 and 8. All of them are answered at once, each hears where their truck is, and the nurse who has to leave by 7:15 is flagged to the supervisor.
A contract customer calls during or after a storm asking when their driveway will be done.
Finds their route, reads the truck's estimate and dispatch's update, flags urgent departures.
Drivers stay in their trucks, and supervisors get only the calls that need a decision.
How it works
- Answers the wave
Dozens of calls at the same moment, at 5:30 a.m. or noon. No busy signal, no full voicemail box.
- Finds their route
By phone number or address, and the truck working that route right now.
- Gives the real picture
Dispatch's update for the storm, like "routes are running two hours behind", and the truck's estimated arrival on their street. Always as an estimate.
- Flags early departures
Shift workers, medical appointments and people with a disability are sent to the route supervisor with the address and the time they must leave.
- Explains the trigger
If the snow hasn't reached your trigger yet, she says so and when dispatch expects to send trucks.
- Keeps one storm log
Every call, every flagged driveway and every complaint from the storm in one list for the morning debrief.
Example call
- CustomerIt's 6:40 and my driveway's still buried. I'm on contract.
- AI agentI'm sorry, it's a big one. Let me find your route. You're on Fairhaven Way in Barrie?
- CustomerYes. I have to be at the hospital for 7:30.
- AI agentDispatch says routes are about 90 minutes behind after 32 centimetres. Your truck is four streets away and estimating 7:20 at your place.
- CustomerThat's too late.
- AI agentI understand. I'm sending your address and 7:30 start to Tony, the route supervisor, right now to see if the truck can come to you next.
- CustomerThank you.
- AI agentYou're welcome. If the truck can jump ahead, you'll get a text from us.
After the call: Tony gets a text with Fairhaven Way and the 7:30 hospital shift, moves the stop up, and the customer gets a text that the truck is on its way. The call is in the storm log.
What your team gets
- Every storm-morning call answered, however many come in
- Truck arrival estimates read from dispatch, never promised to the minute
- Shift workers and medical departures flagged to the route supervisor
- One storm log of calls, flags and complaints for the debrief
- Drivers left alone to plow
Questions
Will she promise a time?
No. She reads the truck's estimate and says it's an estimate. Snow and traffic move it.
Can she move a driveway up the route?
She flags it to the route supervisor with the reason. The supervisor decides the order.
How do we tell her how far behind we are?
Dispatch's update on the board is what she reads. A one-line text from the owner works too.
Does she take calls in French?
Yes, and many other languages. She asks before switching.
Hear it on your phone
Request a demo call and the agent phones you, set up for snow removal like yours.