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Inbound: the customer calls

Dry taps triaged before the pump truck rolls

A storm knocks out the pump overnight and the family has no water. Emma runs the checks that sometimes fix it without a truck, and when it's the pump, she books it or gets dispatch on the line.

When it starts

No water at all, very low pressure, or the pump running non-stop.

What the agent does

Checks power, breaker, gauge and well type, books the pump call or warm-transfers urgent cases.

What your team gets

A pump job with the gauge reading and the urgency, on the on-call tech's phone.

How it works

  1. Answers any hour

    No water at 6 a.m. or 11 p.m., the call is picked up on the first ring.

  2. Runs your checks

    Is the power on, is the pump breaker on, what does the pressure gauge on the tank say? A tripped breaker can be fixed without a truck.

  3. Learns the well

    Drilled or dug, roughly how deep, the age of the pump, and whether there was a storm or power outage.

  4. Sorts urgency

    Livestock without water, a medical need, or a business that can't open goes to dispatch under your rules.

  5. Books the pump call

    The first open slot, with everything the tech needs to bring the right pump or control box.

  6. Briefs the tech

    A text with the gauge reading, the well type and the urgency.

Example call

  1. CustomerWe've got no water at all. The pump just quit this morning.
  2. AI agentLet's see what we can find. Is the power on in the house, and is the breaker for the well pump still on?
  3. CustomerPower's on. Hang on. The breaker was tripped!
  4. AI agentTry switching it back on once. If it trips again, leave it off. Is the water coming back?
  5. CustomerIt tripped again right away.
  6. AI agentOkay, leave it off. That points to a pump or wiring problem. Was there a storm last night?
  7. CustomerYes, big lightning.
  8. AI agentI have a tech who can be there between 1 and 3 today. I'll note the breaker and the storm so he brings a control box and a pump.

After the call: The pump call is booked for 1 to 3 today with "breaker trips right away, lightning overnight" noted. The tech loads a control box and a pump before leaving.

What your team gets

  • No-water calls answered around the clock
  • Tripped breakers and simple fixes solved by phone
  • Pump jobs with the gauge reading and well type
  • Urgent cases put through to dispatch
  • A summary and recording of every call
Set up with you: The team sets up a connection to your service schedule and on-call list, and writes your no-water checklist and urgency rules with you.

Questions

Can it fix the problem by phone?

Sometimes. A tripped breaker or an off switch gets sorted with your checks. Anything more is booked.

What counts as urgent?

You decide: livestock without water, a medical need, a business, or anything else you set.

What if the pump is 20 years old?

It notes the age so your tech can talk about a replacement on site.

Hear it on your phone

Request a demo call and the agent phones you, set up for wells and water treatment like yours.

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