Lab results called back with the treatment plan
Customers wait for a lab result and phone you every day until it's in. Emma calls the moment it is, reads the note your treatment team wrote on it, and books the next step on the same call.
A lab result lands on a customer's job.
Calls to say it's ready, reads your team's note, emails the report, books a treatment visit or retest.
Fewer "is it back yet?" calls, and treatment visits booked straight from results.
How it works
- Watches for results
When the lab result lands on the job, she calls the customer that day.
- Reads your team's note
The note your treatment specialist wrote, in plain words. She never interprets the numbers herself.
- Sends the report
The lab report by email, and to the lender or agent if that was on the booking.
- Books the next step
A shock chlorination, a retest, or a site visit for treatment, as your team recommended.
- Hands off questions
Anything about what the numbers mean for their family goes to your treatment specialist as a callback.
Example call
- AI agentHi Mrs. Kowalski, it's Emma from Dufferin Water. Your well test results are back. Do you have a minute?
- CustomerYes, finally. Is everything okay?
- AI agentI'll read you Nadia's note. She says the bacteria test showed coliforms, and she recommends a shock chlorination of the well, then a retest in two weeks. Would you like me to book that?
- CustomerOh. Yes. Should we be drinking it?
- AI agentThat's a good question for Nadia. I'll have her call you this afternoon. Meanwhile, I can book the chlorination for Thursday morning.
- CustomerYes, Thursday, and please have her call.
- AI agentDone. Thursday at 9, and Nadia will call you today. I'm emailing you the lab report now.
After the call: The shock chlorination is booked Thursday at 9 with a retest set for two weeks after. Nadia has a callback request with the caller's question, and the lab report is in the customer's email.
What your team gets
- Customers called the day their results land
- Your treatment team's note read word for word
- Lab reports emailed to the customer and lender
- Follow-up visits and retests booked on the same call
- Callback requests for anything that needs your specialist
Questions
Will it explain the numbers?
No. It reads your team's note. Questions about what the results mean go to your specialist.
What if there's no note yet?
It tells the customer the results are in and your specialist will call them with the next steps.
Can it book a retest?
Yes. If your team asked for one, it books it at the right time.
Hear it on your phone
Request a demo call and the agent phones you, set up for wells and water treatment like yours.