Withdrawal and trade requests put through to the advisor's assistant
A client needs 18,000 dollars for a new roof by Friday. She never takes the instruction herself. She confirms who it is and puts them straight through to the advisor's assistant.
A client calls to withdraw, transfer, buy, sell or change a regular contribution.
Confirms the client, notes what they want, warm-transfers to the advisor's assistant.
The assistant on the call with the client and a short summary first, never a voicemail.
How it works
- Knows the client
By phone number and name, matched to the household in your CRM, with the advisor and assistant on it.
- Hears the request
A withdrawal, a transfer to another account, a trade, a change to a pre-authorized contribution.
- Never takes instructions
She notes what they want so the assistant is ready. The instruction is taken by your licensed team, every time.
- Transfers warm
To the advisor's assistant with "Mr. Burke, withdrawal for a roof, by Friday" first, so the client doesn't repeat it.
- Covers the busy line
If the assistant is on another call, a second person on the team you list, then a callback booked within the hour.
- Logs the call
The request, the time and who took it, on the household's record.
Example call
- CustomerHi, it's Alan Burke. I need to take some money out for a new roof. Who do I talk to?
- AI agentHi Mr. Burke. Kayla on Ms. MacIsaac's team will look after that. Roughly how much, and when do you need it?
- CustomerAbout 18,000, by next Friday.
- AI agentGot it. I'll put you through to Kayla now so she can set that up with you. One moment.
- CustomerGreat, thanks.
After the call: Kayla answers with "Alan Burke, withdrawal about 18,000 for a roof, needed by Friday" on screen, takes the instruction herself, and the call is logged on the Burke household.
What your team gets
- Money movement calls warm-transferred, never sent to voicemail
- Instructions taken only by your licensed team
- A short summary before every transfer
- Backup routing when the assistant is on another call
- Every request logged on the household record
Questions
Will she ever take a trade or withdrawal herself?
No. She notes what the client wants and transfers to your team, who take the instruction.
What if nobody is free?
She books a callback within the hour you set and texts the assistant with the details.
Can she tell a client their balance?
Only if your practice wants her to, after she confirms who's calling. Many practices leave balances to the team.
Hear it on your phone
Request a demo call and the agent phones you, set up for financial planners like yours.