Two-week adopter check-in calls
Most returns start as a small problem nobody asked about. Two weeks after an adoption, she calls to see how things are going, and gets the family help before it becomes a return.
An adoption reaches the day you choose, often two weeks and again at two months.
Calls to ask how the animal is settling, answers common questions and flags problems.
A note on every adoption, behaviour help offered early, and fewer returns.
How it works
- Calls on the day
Two weeks after the adoption, or whenever you choose, from the adoption record.
- Asks how it's going
Eating, sleeping, litter box or house training, getting along with the family and other pets.
- Answers the common ones
Hiding under the bed, pulling on the leash, the first vet visit, from your adopter guide.
- Flags early trouble
Growling at the kids, fighting with the other cat, "we're not sure it's working". Your behaviour team gets a note that day.
- Asks for a photo
Families who are doing well are asked for a photo for your happy-tails post, by text.
- Logs the follow-up
Every answer goes on the adoption record, so staff see how each animal is doing.
Example call
- AI agentHi, is this Megan? It's Emma from Kawartha Humane Society. You adopted Pepper two weeks ago, and I wanted to see how she's settling in.
- CustomerShe's great mostly. She's still hiding under the bed a lot, though.
- AI agentThat's really common for a cat in her first few weeks. Giving her a small quiet room of her own can help. Is she eating and using the litter box?
- CustomerYes, both fine.
- AI agentThat's a good sign. If you'd like, I can have one of our behaviour volunteers call you with a few more tips.
- CustomerThat would be nice, actually.
- AI agentDone. Expect a call this week. And if Pepper ever comes out for a photo, we'd love one for our happy-tails page.
After the call: Pepper's adoption record shows the check-in with "hiding, eating fine", and the behaviour volunteer team has a call to make that week.
What your team gets
- A check-in note on every adoption
- Behaviour help offered before a return
- Families thinking of a return flagged the same day
- Happy-tails photos collected by text
- Return rates by animal type and age, over time
Questions
Will adopters find it intrusive?
Most are glad someone asked. It's one short call, and anyone who'd rather not hear from you again is never called.
Does she give medical advice?
No. She shares your adopter guide and suggests calling their vet for anything about health.
Can she take a return request?
She takes it gently and passes it to your adoption team, who call the family back.
Hear it on your phone
Request a demo call and the agent phones you, set up for animal shelters and rescues like yours.