Injured strays put through to animal care
A dog hit on the highway can't wait for a voicemail to be checked in the morning. She keeps the caller safe, gets the location, and puts them through to animal care or the on-call officer.
A caller reports an injured animal, a dog that's biting or charging, or an animal in danger.
Tells them how to stay safe, gets the location and condition, and warm-transfers the call.
Animal care or the on-call officer on the line, already knowing where and what.
How it works
- Hears the urgency
Bleeding, limping, hit by a car, charging at people, trapped in a hot car. Moved to the front of everything.
- Keeps the caller safe
Don't reach for a hurt animal, keep space from an aggressive dog, keep kids back. From your own safety lines.
- Gets the location
Road, nearest address or landmark, and whether the animal is moving or staying put.
- Briefs staff
A one-line summary to animal care or the on-call officer before the caller joins.
- Transfers the call
During the day to animal care, after hours to the officer on your rotation, with a backup number if nobody answers.
- Logs the report
Time, place, the animal's description and the caller's number, so the found report matches any owner who calls.
Example call
- CustomerThere's a dog that's been hit on Highway 2 near Port Hope. It's on the shoulder and it's not getting up.
- AI agentThank you for stopping. Please stay off the road and don't touch the dog. A dog in pain may bite. Are you somewhere safe right now?
- CustomerYeah, I'm pulled over well off the shoulder.
- AI agentGood. Can you tell me roughly where, like a sideroad or a business nearby, and what the dog looks like?
- CustomerJust east of the Ganaraska bridge. A black shepherd, big.
- AI agentThank you. I'm putting you through to our on-call officer now. Please stay on the line.
- AI agent(privately, to the officer) Large black shepherd hit on Highway 2 just east of the Ganaraska bridge, on the shoulder, not getting up. Caller is pulled over safely. Connecting.
After the call: The on-call officer takes the call knowing the location and the dog's condition, heads out, and the report is logged so any owner calling about a black shepherd is matched.
What your team gets
- Urgent animal calls transferred in seconds, day or night
- A short brief to staff before every transfer
- Your safety lines given the same way on every call
- A backup alert when the officer doesn't answer
- An incident log with place, time and outcome
Questions
What if nobody is on call?
She tells the caller who else to contact from the list you give her, like a local emergency vet, and alerts staff right away.
Does she ask the caller to catch the animal?
Never for an injured or aggressive animal. She tells them to keep their distance and wait for staff.
What about wildlife?
She gives the wildlife rescue numbers you list, since most shelters don't take injured wildlife.
Hear it on your phone
Request a demo call and the agent phones you, set up for animal shelters and rescues like yours.