Pool closures and class cancellations called out
The pool heater fails at 2 p.m. and forty kids have lessons at 4. Every family gets a call or text before school lets out, with the make-up date.
A pool, rink or room closes, a class is cancelled, or an instructor is away.
Calls or texts every registered family with what changed, the make-up plan and any credit.
Every affected family told, their questions answered, and a list of who couldn't be reached.
How it works
- Gets the notice
A supervisor types it in once: the facility, the times, why, and the make-up or credit you're offering.
- Finds who's affected
Every family registered in those classes and every rental group booked in that space, from the registration and booking records.
- Calls or texts
Text for most, a call for anyone who hasn't confirmed by the time you set. Both say what's closed, when and what happens next.
- Answers the follow-ups
"Is the hot tub open?" "Can we come Thursday instead?" Answered from what you posted.
- Moves people
If you offer a make-up class or another pool, she can move the child there on the call.
- Shows who's missing
A list of families who never got the message, so the desk can catch them at the door.
Example call
- AI agentHi, it's Emma from Riverside Leisure Centre, calling for Dave about Noah's 4:30 swim lesson today.
- CustomerYeah, that's me.
- AI agentI'm sorry for the short notice. The pool is closed this afternoon for a heating repair, so today's lesson is cancelled. It will be made up on Saturday the 23rd at the same time.
- CustomerSaturday doesn't work for us. Any other option?
- AI agentThere's a make-up at the Northside pool on Wednesday at 5. Would you like me to move Noah there?
- CustomerYes, Wednesday's good.
- AI agentDone. Noah is in Wednesday's make-up at Northside, 5 p.m. I'll text you the address.
After the call: Noah is moved to the Wednesday make-up at Northside, his family has the address by text, and the supervisor sees all forty families reached before 3:30, with two marked for the desk.
What your team gets
- Every family in an affected class reached by call or text
- Make-up classes booked on the call
- Rental groups told about the space before they arrive
- A list of anyone not reached
- The closure said to every inbound caller until it ends
Questions
How quickly do the calls go out?
As soon as a supervisor posts the notice. Many calls go out at the same time, so forty families are reached in minutes.
Can she offer a credit?
She offers the credit or make-up your supervisor posted. She doesn't create one on her own.
What about a snow day?
Post one notice for the whole centre and every registered family and rental group for that day hears about it.
Hear it on your phone
Request a demo call and the agent phones you, set up for community and recreation centres like yours.