Registration-morning sign-ups taken by phone
Fall registration opens at 7. By 7:04 the website is crawling and every line is lit. She answers all of them at once, places each child in the right class and holds the spot.
A parent calls to register for swim lessons, camps, skating or any program, often in the first hour.
Checks the child's level and age, finds a class with room, registers them and explains payment.
Registrations in the system with the right level, and the tricky ones passed to programs staff.
How it works
- Answers every line
Fifty parents at 7 a.m. are fifty answered calls. Nobody hears a busy signal or redials for an hour.
- Finds the right level
From what the child passed last session or the level descriptions you wrote. Not sure? She suggests the assessment class.
- Checks real openings
She sees the live count in each class, so she never offers a Saturday spot that filled a minute ago.
- Registers and holds
The child is enrolled under the family's account, or a new one is created with the details you need.
- Explains payment
Your payment rules, the deadline to pay before the spot is released, and your fee assistance program if a parent asks.
- Passes on the rest
A child needing supports, a sibling discount question or a switch after the deadline goes to the programs coordinator, warm when they're free.
Example call
- CustomerHi, I've been trying the website since seven. I need Preschool 3 for my son, Saturday morning if possible.
- AI agentI can do that by phone. Saturday Preschool 3 at 9:30 has two spots left. What's your son's name and birthday?
- CustomerMateo Silva, March 3rd, 2021.
- AI agentThanks. Mateo is registered for Preschool 3, Saturdays at 9:30, starting September 14. Do you have an account with us already?
- CustomerYes, under Ana Silva.
- AI agentFound you. It's on your account now. Payment is due within 48 hours to keep the spot. I'll text you the confirmation with the link.
After the call: Mateo's spot is in the registration system on the family account, the class shows one spot left, and Ana has a confirmation text with the payment link and the 48-hour hold.
What your team gets
- Registrations entered under the family account, in the right level
- Spots held with your payment deadline
- Children needing supports passed warm to the programs coordinator
- A count of calls answered in the first hour of registration
- A waitlist entry for every class that was full
Questions
Can she take payment?
She explains your payment rules and texts the family's payment link. Card numbers are never read over the phone.
What if the class is full?
She offers the nearest time or another location, and adds the child to the waitlist with the times the family can do.
Does she know resident and non-resident rules?
Yes, from what you give her, including early registration windows and resident fees by postal code.
Hear it on your phone
Request a demo call and the agent phones you, set up for community and recreation centres like yours.