This week's swim and skate times, read out
Friday afternoon is when every family in town asks the same thing: when's the swim, when's the skate. She answers from the live schedule while the front desk keeps checking people in.
A caller asks when the pool, rink, gym or track is open for drop-in this week.
Reads the right times for the right day from the live schedule, with fees and what to bring.
A front desk that keeps its lineup moving, and a count of what people asked about.
How it works
- Finds the day they mean
"This Sunday", "after school Tuesday", "the PA day". She works out the date and checks that day's schedule, not the regular week.
- Reads the right session
Family swim, lane swim, aquafit, public skate, shinny, pickleball. Only the times that match what they asked, not the whole sheet.
- Catches the changes
Holiday hours, March Break extras, a tournament that takes the ice. She says the change before the caller drives over.
- Answers the small things
Drop-in fees from your fee list, helmets for kids on the ice, whether the hot tub is open, where to park in winter.
- Texts the times
If they'd like, she texts the times for that day so the family doesn't have to remember.
- Counts what's asked
The portal shows which sessions people ask about most, so you see demand for another adult lane swim.
Example call
- CustomerHi, is there public skating Sunday? It's the long weekend, so I wasn't sure.
- AI agentGood thing you checked. For the Family Day weekend, Sunday's public skate is 1 to 2:30 on the main pad, and there's an extra one Monday 10 to noon.
- CustomerGreat. Do the kids need helmets?
- AI agentYes, helmets are required for skaters under ten. We have a few loaners at the desk, but they go fast on holiday weekends.
- CustomerOkay, we'll bring ours. How much is it?
- AI agentDrop-in skate is 4 dollars for kids and 6 for adults, or 15 for a family. Want me to text you Sunday and Monday's times?
- CustomerYes please.
After the call: The caller has the holiday skate times by text, the front desk never picked up, and the portal shows a spike in Family Day skate questions that the supervisor can use to plan staffing.
What your team gets
- Schedule calls answered without pulling staff from the desk
- Holiday and tournament changes said to every caller
- Times texted to families who ask
- A weekly view of which drop-ins people ask about
Questions
What if the schedule changes at noon?
She reads the live schedule on every call, so a change your staff make at noon is what the 12:05 caller hears.
Can she cover more than one facility?
Yes. A town with two arenas and a pool can share one number, and she asks which location the caller means.
Does she know the pool rules?
She shares the rules you give her, like swim tests for the deep end, the age a child can swim without an adult, and the cap rules.
Hear it on your phone
Request a demo call and the agent phones you, set up for community and recreation centres like yours.