Inbound: the customer calls

Service times, children's programs and parking

A family thinking about visiting calls on a Thursday evening when the office is shut. They hear the service times, that there's a nursery and Sunday school, and which door has the ramp.

When it starts

Anyone calls asking when services are, what's on for kids, or how to find you.

What the agent does

Reads this week's calendar, explains what to expect on a first visit, texts directions and links.

What your team gets

Newcomers who arrive knowing where to go, and their names passed to the welcome team if they agree.

How it works

  1. Reads this week's calendar

    Regular services plus anything added: an extra Christmas Eve service, a Taizé evening, Friday prayers moved for the long weekend.

  2. Answers for families

    Nursery, Sunday school, youth group night, whether kids stay for the whole service. From what your children's ministry wrote.

  3. Explains a first visit

    What to wear, how long it lasts, whether there's coffee after, where to sit if you're new. In your words, not the agent's.

  4. Covers the practical things

    Parking, the accessible entrance, the hearing loop, the elevator to the hall, and the livestream for anyone who can't come.

  5. Texts the details

    Address, map link and the time, so the family isn't hunting for it Sunday morning.

  6. Welcomes them

    If they're happy to, it passes their name and number to the welcome team, who say hello at the door.

Example call

  1. CustomerHi, what time are services this weekend, and is there anything for kids?
  2. AI agentHello, and thanks for calling Grace Hill. Sunday services are at 9 and 11. At the 11 o'clock there's Sunday school for ages 4 to 11, and a nursery for little ones.
  3. CustomerDo the kids go straight there, or stay with us?
  4. AI agentThey start in the service with you, and after the first song they head downstairs with the teachers. Parents pick them up from the hall at the end. Is this your first time visiting?
  5. CustomerYes, we just moved to Barrie.
  6. AI agentWelcome to Barrie! Parking is behind the building, and the side door has the ramp if you have a stroller. Would you like our welcome team to look out for you?
  7. CustomerSure. I'm Hannah, we have two girls.
  8. AI agentLovely, Hannah. I'll let them know, and I'll text you the address and times now.

After the call: Hannah got a text with the address, the 11 o'clock time and the parking note. The welcome team lead got her name and "two girls, new to Barrie", and met the family at the side door on Sunday.

What your team gets

  • Service and prayer times read from this week's calendar, added services included
  • Children's and youth program details answered from your own notes
  • Directions, parking and accessible entrances texted to callers
  • Newcomers' names passed to the welcome team, with their okay
  • Fewer messages on the office machine on days it's closed
Set up with you: The team loads your services, programs and what-to-expect notes, sets up a connection to your church calendar in Planning Center, Breeze or Google Calendar and your livestream page, and sets who on the welcome team hears about newcomers.

Questions

Will it answer questions about what we believe?

It shares what you've written, like what happens at communion or why the service is in two languages. Deeper questions about faith are passed to clergy.

Can it handle a mosque or temple schedule?

Yes. Daily prayer times, Jumu'ah, festival days and langar times work the same way, read from your own calendar.

What about Christmas and Easter?

Added services, overflow parking and the livestream are loaded once, and it answers the rush the week before without the office line filling up.

Hear it on your phone

Request a demo call and the agent phones you, set up for places of worship like yours.

Get a demo call