Spring sump checks for past waterproofing customers
A pump that hasn't run since October can fail in the first big melt. The agent calls your past customers in late winter, books a pump check, and logs any water they've seen against the original job.
Late winter, a pump past the age you set, or a battery backup due for replacement.
Calls with a reason, asks what they've seen, books the check or a backup battery swap.
Pump checks booked before the thaw, and warranty notes on the original job.
How it works
- Builds the list
Past customers with a pump you installed, oldest pumps and batteries first, before the thaw starts.
- Calls with the reason
"We put in your drainage and sump in 2022, and the melt is coming. We're checking pumps before it does."
- Asks what they've seen
Any damp near the repaired wall, the pump running more than usual, the backup alarm beeping.
- Books the check
A visit to test the pump, the float, the backup battery and the discharge line, priced as you've set it.
- Logs warranty concerns
Water near a repaired wall goes on the original job, and your warranty team gets a note.
- Respects a no
A homeowner who checks it themselves gets thanked and marked for next year.
Example call
- AI agentHi Mrs. Lavoie, it's Emma from Dryline Waterproofing. We put in your drainage and sump pump in 2022, and the thaw is a few weeks out. We're checking in on our customers' pumps.
- CustomerOh, good timing. The backup alarm chirped last week, actually.
- AI agentThat usually means the backup battery needs a look. Any water near the back wall since we did the work?
- CustomerNo, it's been dry.
- AI agentGood to hear. The check is 129 dollars and includes testing the pump and the backup, and a new battery is extra if it needs one. Thursday at 10 or Saturday at 9?
- CustomerSaturday at 9.
- AI agentBooked. I'll note the chirping alarm so the tech brings a battery, and text you the time.
After the call: The tech's Saturday 9:00 visit shows the 2022 install, the chirping backup alarm and a battery on the truck. The job's history shows the wall dry since the repair.
What your team gets
- Past customers called before the thaw
- Pump and backup checks booked, priced from your list
- Backup batteries flagged before the visit
- Water near repaired walls logged for warranty
- A yearly list that runs itself each late winter
Questions
Is this a sales call?
It's a check on a pump you installed, before the season it matters most. If they're fine, it thanks them and moves on.
Does it quote a new pump?
Only a price from your list. If the tech finds the pump is worn, the tech gives the options.
What if they've had water since the repair?
It logs it against the original job, notes it for your warranty team, and books the visit.
Hear it on your phone
Request a demo call and the agent phones you, set up for foundation and waterproofing like yours.