Inbound: the customer calls

Property managers put through to the commercial estimator

One property manager with forty suites to repaint is worth a season of bedrooms. The agent learns the building, the hours you can work and the deadline, and puts them through to your commercial estimator.

When it starts

A property manager, condo board, office or store calls about repainting a building, units or common areas.

What the agent does

Asks the building, the scope, working hours, tenants and deadline, and warm-transfers to commercial.

What your team gets

A commercial lead with the building details, or the estimator already on the call.

How it works

  1. Spots a commercial job

    A condo corridor, a suite turnover, an office floor, a storefront. It sorts it from residential in the first question.

  2. Learns the building

    How many floors, suites or units, hallways and stairwells, and whether it's occupied.

  3. Asks about access

    Nights or weekends only, elevators to book, a loading dock, tenant notices. The things that shape the price.

  4. Notes the deadline

    A tenant moving in on the 1st, a board meeting, the end of the fiscal year.

  5. Puts them through

    A warm transfer to your commercial estimator, with the building and scope read out first.

  6. Books the walk-through

    If the estimator is out, a walk-through time with the property manager and a text and email to both.

Example call

  1. CustomerHi, I manage a four-storey office building on Portage. We want all the corridors and twelve suites repainted. Do you do commercial?
  2. AI agentWe do. Are the suites occupied, or turning over between tenants?
  3. CustomerEight are occupied, four are empty. We'd need the occupied ones done after 6 p.m.
  4. AI agentUnderstood. Is there a date you're working toward?
  5. CustomerNew tenants move into the empty ones on September 1.
  6. AI agentThanks. Marc is our commercial estimator. Let me see if he can take the call now so he can set up a walk-through.
  7. AI agent(privately, to Marc) Four-storey office on Portage. Corridors plus twelve suites, eight occupied and after 6 p.m. only, four empty for September 1 move-ins. Connecting.

After the call: Marc takes the call knowing the building, the evening-only suites and the September 1 deadline, and books a walk-through for Tuesday. The lead sits in the commercial pipeline with the full call.

What your team gets

  • Commercial leads sorted from residential on the first question
  • Floors, units, occupancy and access hours on the lead
  • Tenant and move-in deadlines flagged
  • Warm transfers to your commercial estimator
  • Walk-throughs booked when the estimator is out
Set up with you: The team sets up a connection to your commercial estimator's phone and calendar and your leads in Jobber or JobNimbus, and loads the commercial work you take on and the questions your estimator wants asked.

Questions

Can it quote a commercial job?

No. Commercial pricing depends on the walk-through. It gathers the details and books it.

What if they want a residential crew too?

It books the residential estimate the usual way and notes both on the lead.

Does it handle bid invitations?

It takes the bid due date, how to get the drawings and specs, and sends it to your commercial estimator.

Hear it on your phone

Request a demo call and the agent phones you, set up for painters like yours.

Get a demo call