Storm leaks sent to the on-call tarp crew
The morning after a windstorm, sixty homeowners call before 8. The agent answers all of them, puts the ones with water coming through a ceiling straight through to your on-call crew lead, and books everyone else for an inspection.
Wind, hail or heavy rain, and a homeowner with shingles on the lawn or a wet stain upstairs.
Asks whether water is coming in right now, takes the roof details and the claim number, reaches the crew lead.
A tarp job on the board with the address and storeys, or a booked inspection for a dry roof.
How it works
- Picks up every storm call
In your company's name, as many at once as ring in. A storm morning stops being a full mailbox and a lost week of reroofs.
- Asks if it's dripping now
Water coming through the ceiling today, a stain that's dry, or shingles in the yard and nothing inside. Active water goes to the top of the list.
- Takes what the crew needs
The address, how many storeys, shingle, metal or flat, roughly how old the roof is, and whether there's a safe spot for a ladder.
- Gives the steps you approved
A bucket under the drip, a towel on the floor, stay out of the attic in the dark. Nothing about the roof's structure; that's for the crew.
- Puts the leak through
It calls down your on-call list and warm-transfers the homeowner, reading the address and the leak out first so they don't repeat themselves.
- Notes the claim
The insurer, the claim number and the adjuster's name if they have one. It never says what the policy will pay.
- Books the dry roofs
Missing shingles with nothing inside get an inspection in the next open slots, grouped by street so the estimator isn't crossing town.
Example call
- CustomerThe wind ripped a bunch of shingles off last night and there's water coming through the bedroom ceiling.
- AI agentI'm sorry, that's a rough way to wake up. Is it dripping right now, or is it a wet patch that's stopped?
- CustomerIt's dripping. I've got a pot under it.
- AI agentGood thinking. Keep the pot there and move anything you care about out of the way. Is it a two-storey house, and is the roof asphalt shingle?
- CustomerTwo storeys, shingles, maybe 18 years old.
- AI agentThanks. What's the address, and have you called your insurer yet?
- Customer42 Cedarbrae Drive in Barrie. I called them, the claim number's 88-30412.
- AI agentGot it. I'm putting you through to Darren, our crew lead on tarps today. I'll tell him about the drip and the two storeys first, so you can just talk about getting it covered.
After the call: Darren picks up knowing the address, an 18-year-old two-storey shingle roof, an active drip in the bedroom and the claim number. The tarp job is on the board, and the homeowner has a text with a link to send photos of the ceiling.
What your team gets
- Tarp jobs on the board with the address, storeys and roof type
- Active leaks warm-transferred to your on-call crew lead, in order of your list
- Insurer, claim number and adjuster on the job
- Dry-roof storm damage booked as inspections by street
- A storm-day count of calls, tarps and inspections booked
Questions
Will it promise a tarp by a certain time?
No. It gives the time your crew lead gives. Until then it tells the homeowner the crew lead has their address and the leak details and is calling back.
Does it tell people their insurance will cover the roof?
No. It takes the claim details so your crew has them, and leaves coverage to the homeowner and their insurer.
What if nobody on the on-call list answers?
It keeps the homeowner informed, texts and emails the crew lead the job with the leak marked active, and tells the homeowner when to expect a call.
Can it handle a whole storm?
Yes. It answers every call at the same time and sorts the active leaks to the top, so your crew sees the wettest ceilings first.
Hear it on your phone
Request a demo call and the agent phones you, set up for roofing like yours.