Inbound: the customer calls

Fly-in lodge and outpost trips booked with weights and gear

Most of a summer's fly-ins are booked in the dead of winter, often at night. The agent takes each one with what a pilot needs to plan it, so nobody calls the party back to ask how heavy the coolers are.

When it starts

An angler, hunter, cottager or family calls to fly in to a lake, cabin or lodge.

What the agent does

Takes dates, destination, passengers, weights and gear, and books what your schedule allows.

What your team gets

A booking or a load-ready request with every kilo already noted.

How it works

  1. Answers off the dock

    First ring, while the crew is fuelling or loading. Several callers at once in the February and March booking rush.

  2. Pins the destination

    Which lake, which outpost cabin or lodge, and whether they fly in and out with you or only one way.

  3. Asks for the weights

    Politely and plainly: each passenger's approximate weight, because the pilot plans around it. A rough number is fine.

  4. Lists the gear

    Duffels, coolers, rods, a motor, a canoe for the floats, a dog in a crate. It explains your soft-bag rule and what you won't carry.

  5. Books or requests

    Trips that fit your set prices and open days are booked with a deposit link. Odd loads or remote lakes go to the bookings desk to plan the aircraft.

  6. Sends the trip sheet

    A text and email with the dates, the dock address, the check-in time and the baggage rules.

Example call

  1. CustomerHi, four of us want to fly in to your outpost on Gullrock Lake, the week of July 12.
  2. AI agentWe'd love to have you. That cabin is open July 12 to 19. For the load, could I get a rough weight for each of the four of you?
  3. CustomerMe about 95 kilos, the others 80, 85 and 110.
  4. AI agentThanks. And gear: coolers, duffels, any motors or a canoe?
  5. CustomerTwo coolers, four soft duffels, rods. The cabin has a boat, right?
  6. AI agentIt does, a 16-foot boat with a motor. With that load it's one trip in the Otter. The outpost week is 2,150 per person, so I'll text you the deposit link and the packing list.
  7. CustomerGreat. Can we bring beer?
  8. AI agentYes, in cans, packed in your coolers. No glass. That's on the list I'm sending you.

After the call: The Gullrock outpost is booked July 12 to 19 for four, with each weight and the gear on the booking and the Otter pencilled in. The deposit link and packing list are sent, and the summary is in the portal.

What your team gets

  • Bookings with every passenger's weight and gear on file
  • Outpost and lodge weeks booked from the dates you open
  • Odd loads sent to the bookings desk to plan the aircraft
  • Deposit links sent on the call
  • A packing list and baggage rules texted to every party
Set up with you: The team loads your lakes, cabins, set prices, baggage rules and aircraft loads, sets up a connection to your booking system (such as FL3XX, Leon or Checkfront) and payment processor, and agrees which trips it books and which go to the desk.

Questions

Why does it ask for weights?

Because your pilots plan the load around them. It asks politely, takes a rough figure, and keeps it on the booking for the pilot only.

Will it choose the aircraft?

It notes the aircraft your rules set for a load that size. Anything close to a limit goes to the bookings desk to plan.

Can it explain what can't fly?

Yes, from your list: fuel, propane, hard cases, loose glass, or whatever your base won't carry. If an item isn't on the list, it asks the pilots instead of guessing.

Hear it on your phone

Request a demo call and the agent phones you, set up for air charters and floatplanes like yours.

Get a demo call