Rush runs booked before the courthouse cut-off
Between noon and 4 every line rings at once. Each caller gets a price from your rate card and a job on the board, and dispatch keeps its eyes on the drivers instead of the phone.
A caller needs something across town today, often against a deadline.
Takes both stops, prices by zone, size and service level, books the job with the deadline flagged.
A priced job on the dispatch board and a confirmation with the waybill number.
How it works
- Takes the two ends
Pickup and drop addresses with suite or floor, the contact at each end, and whether the drop is a counter, a reception desk or a person by name.
- Sizes the job
Envelope, box or skid, the weight, and anything fragile, cold or confidential. A banker's box of discovery is not an envelope.
- Sets the service level
Regular, rush, or direct with no other stops, based on the deadline they give.
- Prices it from your card
The zone or distance band, size and service level, with the price for any extra stop or wait time. Out-of-town runs get the rate you set for that town.
- Books it
The job goes on the board with the deadline in red, and the caller gets a text with the waybill number and the price.
- Watches the clock
If no driver has accepted a rush job within the minutes you set, dispatch gets a nudge.
Example call
- CustomerI need a document box from Bay and Adelaide to the courthouse on University, filed before 2. Can you do it?
- AI agentYes. About how heavy is it, and is it a drop at the filing counter?
- CustomerMaybe six kilos. Counter drop. And there's an envelope for opposing counsel on King West.
- AI agentI'll book the courthouse as a rush with King West as a second stop. That's 42 dollars for the rush and 9 for the extra stop. Who's the pickup contact?
- CustomerMei at Harper Lowe, suite 1800.
- AI agentAnd at King West?
- CustomerGraham Pike, reception.
- AI agentBooked: Mei at suite 1800, courthouse counter before 2, then Graham Pike on King West. Your waybill is 30-88412, and I'm texting it to you now.
After the call: Job 30-88412 is on the downtown board with both stops and "file before 2:00" flagged. Mei has the confirmation, and accounts has the price for the firm's monthly invoice.
What your team gets
- Jobs on the board with both stops, size, service level and deadline
- Prices from your rate card on every booking
- Deadlines flagged and watched until a driver accepts
- Waybill confirmations texted to the caller
- Rush bookings by account, for monthly invoicing
Questions
Can it promise a deadline?
It books the service level that fits the deadline on your card, and flags the deadline for dispatch. A deadline your service levels can't meet goes to dispatch before it's accepted.
What about skids or out-of-town runs?
If your card covers them, it prices them. If not, it takes the details and dispatch calls back with a price.
Can new customers book?
Yes. It takes their billing contact and books the run, and accounts sets them up for invoicing.
Hear it on your phone
Request a demo call and the agent phones you, set up for couriers and same-day delivery like yours.