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Inbound: the customer calls

Early airport runs booked the night before

The 9 p.m. call for a 4:30 a.m. airport run is the best fare of the night, and it's the one that rings out while dispatch is on the radio. The agent books every one, with the flight and the bags.

When it starts

A rider calls to book a ride to the airport, or a pickup when they land.

What the agent does

Takes the pickup, flight and luggage, picks the right vehicle, books both legs, quotes your flat rate.

What your team gets

A complete booking on the board with the flight number for a return pickup.

How it works

  1. Gets the pickup right

    The address, read back, with the unit, buzzer, side door or the lane behind the building.

  2. Asks about the flight

    Departure time, so the pickup leaves enough room, and the flight number on a return so dispatch can watch for delays.

  3. Sizes the vehicle

    Bags, golf clubs, skis, a car seat or a wheelchair. It books a sedan, minivan or accessible van to fit.

  4. Quotes your rate

    The airport flat rate from your zone, or the meter estimate you give it. It never makes one up.

  5. Books both legs

    Out and back in one call, each with its own confirmation.

  6. Confirms by text

    The pickup time, the address and the booking number, and later the driver's name and car.

Example call

  1. CustomerCan I get a cab to the airport at 4:30 tomorrow morning? Two of us, two big suitcases and golf clubs.
  2. AI agentOf course. What's the pickup address?
  3. Customer212 Quinpool Road. We'll come out the side door off the lane.
  4. AI agentSide door off the lane, got it. With the clubs and two big cases, I'll send a minivan. The flat rate to the airport from Quinpool is 72 dollars. What time is your flight?
  5. Customer6:40. Could you book us coming back Sunday too? We land at 11:15 at night.
  6. AI agentYes. What's the flight number Sunday?
  7. CustomerAC 614.
  8. AI agentYou're set: a minivan at 212 Quinpool, side door, at 4:30 tomorrow, and a pickup Sunday for AC 614 at 11:15. I'm texting you both confirmations now.

After the call: Both rides are on the board with the side-door note, the luggage, the minivan and the flight number. The Sunday pickup moves with the flight if AC 614 lands late.

What your team gets

  • Airport rides on the board with address notes and luggage
  • The right vehicle booked for bags, clubs and car seats
  • Return pickups tied to the flight number
  • Your flat rates quoted on every booking
  • Text confirmations with the booking number
Set up with you: The team sets up a connection to your dispatch system (iCabbi, TaxiCaller, Autocab or DDS) so bookings land on the board, and loads your airport flat rates, vehicle types and how early a pickup leaves for a flight.

Questions

Will it watch for a late flight?

Yes. On a return pickup it follows the flight number, and the pickup time moves with the landing time.

Can it book wheelchair-accessible vans?

Yes, if you have them. It notes the mobility device so dispatch sends the right van.

Does it quote meter fares?

It gives the estimate you set for that trip, or your flat rate where you have one.

Hear it on your phone

Request a demo call and the agent phones you, set up for taxis and limousines like yours.

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