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Outbound: the agent calls

Website trip requests called before they book online

A family looking at all-inclusives at 10 at night fills in your form and then keeps scrolling the big booking sites. The agent calls while they're still on the couch and books them with your agent.

When it starts

A trip request from your website, social ads or a supplier lead.

What the agent does

Calls within minutes, fills in the missing details, books a consultation.

What your team gets

A consultation on an agent's calendar with the full trip brief attached.

How it works

  1. Reads the form

    Destination, dates and travellers as they wrote them, so it never asks twice.

  2. Calls fast

    Within minutes, inside the calling hours you set. After hours, a text right away and a call in the morning.

  3. Fills the gaps

    Departure airport, children's ages, flexibility on dates, budget for the whole trip, and what would make it perfect.

  4. Matches the agent

    Cruises to your cruise specialist, groups to your groups desk, repeat clients to their own agent.

  5. Books the consult

    Phone, video or in the office, on an open time in that agent's calendar.

  6. Retries kindly

    No answer gets a short message and a text with a booking link, then the tries you set.

Example call

  1. AI agentHi, is this Amrit? It's Emma from Prairie Sky Travel in Saskatoon. You just sent us a request about a March trip. Got a minute?
  2. CustomerWow, that was quick. Yes.
  3. AI agentYou mentioned somewhere warm for two adults and two kids. How old are the kids, and are you flying out of Saskatoon?
  4. CustomerNine and six. Saskatoon if possible. We were looking at Cancún.
  5. AI agentLovely. Do you have a budget in mind for the whole trip, and anything that's a must, like a kids' club?
  6. CustomerAbout 8,000 all in. Kids' club, and a pool with a slide.
  7. AI agentPerfect. Megan plans a lot of family trips to Mexico. She has tomorrow at 7 p.m. by phone or Saturday at 11 in the office.
  8. CustomerTomorrow at 7, by phone.

After the call: Megan has a 7 p.m. phone consultation with the dates, the YXE departure, the kids' ages, the budget and "kids' club, waterslide" in the brief. The lead shows as called in four minutes.

What your team gets

  • Every web request called within minutes
  • A full trip brief before the consultation
  • Clients matched to the right specialist
  • Time to first call measured on every lead
  • Unanswered leads retried on your schedule
Set up with you: The team sets up a connection to your website forms, client database (such as ClientBase or Travefy) and your agents' calendars, and sets your calling hours and how leads are shared among agents.

Questions

Will it quote a price on the call?

No. Package prices change by the hour. It gathers the details and books the agent, who prices and holds the trip.

Does it call late at night?

Only inside your calling hours. A form sent at midnight gets a text at once and a call after breakfast.

Can it book a repeat client with their own agent?

Yes. It sees the client's history and books them with the agent who planned their last trip.

Hear it on your phone

Request a demo call and the agent phones you, set up for travel agencies like yours.

Get a demo call