"Where's my car?" calls answered from the work order
"You've had it since Tuesday and nobody called me." The agent finds the work order, says where it stands and why, and gives the time the advisor promised, so the caller stops worrying and the writer keeps working.
A customer phones to ask how far along their repair is, or when to come.
Finds the work order, gives the stage and parts arrival, sets up pickup.
A note on the work order that the customer called, and the writer left alone.
How it works
- Finds the right work order
By name, phone number or plate. It confirms the year and model back before saying anything about it.
- Says where it stands
Waiting for the tech, being diagnosed, waiting on the customer's approval, waiting on a part, in the bay, or ready. In plain words.
- Explains a wait
If a part is on order, it gives the arrival the parts desk entered, such as the supplier's Thursday morning run. It never invents a date.
- Handles an unhappy caller kindly
A caller who's been waiting days hears an honest status and an apology, and the advisor gets a note to call them personally.
- Sets up pickup
Hours, how to pay, where the keys will be after close, and a text the moment the work order is marked done.
Example call
- CustomerHi, it's Marisol Dubé. My Civic's been there since Tuesday and nobody's called me.
- AI agentI'm sorry for the silence, Ms. Dubé. I have your 2014 Civic. The tech found the alternator was failing, you approved it Tuesday afternoon, and the part is on order.
- CustomerSo when's it coming?
- AI agentThe parts desk has it arriving on tomorrow's 9 a.m. delivery. Kyle has it set to be ready by 2 tomorrow.
- CustomerOkay. Someone should've told me.
- AI agentYou're right. I've asked Kyle to call you this afternoon, and I'll text you the minute it's ready. We're open until 6 for pickup.
After the call: The work order notes the call and the complaint, Kyle has a task to phone Ms. Dubé, and a ready text is set to go when the Civic is marked done.
What your team gets
- Status calls answered without pulling the writer off the counter
- A note on the work order each time a customer calls
- Callback tasks for advisors when a customer is upset
- Ready texts sent the moment the work order is closed
- Parts arrival dates read from what the parts desk entered
Questions
Will it read the tech's notes word for word?
It reads the customer-facing notes in plain language. Internal tech notes stay internal unless you mark them as shareable.
What if the work order has no promised time?
It says the advisor will call with a time and sends the advisor a callback task.
Can it tell the customer the total?
Yes, the approved total on the work order, and how to pay at pickup or by the link your shop texts.
How does it know the caller owns the car?
It matches the phone number and name, or the plate, and confirms the vehicle before giving any status.
Hear it on your phone
Request a demo call and the agent phones you, set up for auto repair shops like yours.