"Is my car ready?" answered
Status calls stop landing on your advisors. The customer hears where their car is from the repair order, approves the extra work the tech found, and knows when to come.
A customer calls asking about a car that's in the shop.
Finds the repair order, gives the status, reads the advisor's quote, records the yes or no.
The approval on the repair order and a note to the advisor, without a callback.
How it works
- Finds the car
By name, phone number, plate or repair order number. It confirms the vehicle before it says anything about it.
- Gives the status
Checked in, being diagnosed, waiting on parts, in the bay, ready for pickup. From the repair order, in plain words.
- Reads the advisor's notes
If the tech found more, it reads what the advisor wrote and the price they quoted. It never adds a price of its own.
- Takes the approval
Yes, no, or call me. The answer goes on the repair order and the advisor is told right away, so the tech isn't waiting.
- Sets up pickup
Pickup hours, how to pay, shuttle, and an offer to text the moment the car is ready.
- Hands off the rest
Questions about the work itself or the bill go to the advisor on that car, with the call summary.
Example call
- CustomerHi, just checking on my Equinox. Tremblay. Dropped it off this morning for brakes.
- AI agentHi Ms. Tremblay. I have your 2019 Equinox here with Kevin. The brakes are done, and the tech noted something else. Want me to read you Kevin's note?
- CustomerUh oh. Go ahead.
- AI agentHe says the rear sway bar links are worn and clunking, and he quoted 284 dollars with labour. He can do it today if you approve it, and the car would be ready by 4.
- CustomerYeah, go ahead and do it.
- AI agentApproved, I've put it on the work order and let Kevin know. I'll text you as soon as it's ready. We're open until 6 for pickup.
After the call: The repair order shows the approval with the time of the call, Kevin has a note to go ahead, and the customer gets a text when the car is marked ready.
What your team gets
- Approvals recorded on the repair order with the time and the customer's words
- Advisors told the moment extra work is approved or declined
- "Ready" texts sent when the repair order changes
- Fewer calls at the counter during write-ups
- A list of declined items that feeds declined-work follow-up
Questions
Will it make up a price?
No. It reads the price your advisor wrote on the repair order. If there isn't one, it says the advisor will call with it.
How does it know it's the right customer?
It matches the caller to the repair order by phone number and name, plate or order number, and confirms the vehicle before giving any status.
Can it explain what's wrong with the car?
It reads the advisor's and tech's notes in plain words. Deeper questions about the repair go to the advisor.
Can it take payment?
It tells customers how to pay at pickup, or texts the payment link your store uses.
Hear it on your phone
Request a demo call and the agent phones you, set up for car dealerships like yours.