Inbound: the customer calls

Sidewall size checked against stock and installed

"Do you have 225/65R17 winters?" is a sale waiting to happen. The agent checks what you actually have, gives your prices, and books the install, instead of the caller moving down the search results.

When it starts

A caller asks about a size, a brand, or replacing worn tires.

What the agent does

Takes the size, checks stock, gives your prices, books the install or a special order.

What your team gets

Tire sales with an install booked, or a special order with the exact size.

How it works

  1. Gets the exact size

    It walks the caller through reading the sidewall, the three numbers and the rim size, and the load and speed rating if it matters.

  2. Checks what's on hand

    Your stock at that store and the warehouse, by size. It only says a tire is in stock if the count shows it.

  3. Offers real options

    Two or three choices at different price points from your list, installed price included, and what each is good for.

  4. Books the install

    Mount, balance, valve stems or sensors, and disposal of the old set, as one slot.

  5. Handles special orders

    A size you don't carry goes to tire sales with the size, the preferred brand and the timing.

  6. Holds the set

    The tires are reserved for that booking so they aren't sold to the next caller.

Example call

  1. CustomerDo you have winter tires in 225/65R17? Mine are done.
  2. AI agentLet me check. At this store I have the Toyo Observe GSi-6 at 1,040 dollars installed for four, and the General Altimax Arctic 12 at 920 dollars installed. Both in stock today.
  3. CustomerWhat's the difference?
  4. AI agentThe Toyo is a bit quieter on dry roads. The General is a strong ice tire for the price. Either is a solid winter.
  5. CustomerI'll do the General. Can you put them on this week?
  6. AI agentI have Thursday at 4:10 or Saturday at 9:30. That includes mounting, balancing and disposing of your old ones.
  7. CustomerThursday.
  8. AI agentBooked for Thursday at 4:10, and I've set aside four Altimax Arctic 12s for you.

After the call: Four General Altimax Arctic 12 in 225/65R17 are reserved against the Thursday 4:10 install, and tire sales sees the sale on the day's list.

What your team gets

  • New-set installs booked with tires reserved
  • Special orders with exact size and brand
  • Prices given only from your list
  • Stock counts never promised beyond what's on hand
  • A list of size calls that didn't buy, for tire sales
Set up with you: The team sets up a connection to your tire inventory and point of sale (TireMaster, ASA Tire Systems or Tire Shop Pro) for stock by store and your installed prices, and loads which brands to suggest first.

Questions

Will it recommend a tire?

It gives two or three in-stock options from your list and plain differences. Customers wanting more detail go to tire sales.

What if a caller isn't sure of the size?

It walks them through reading the sidewall, or offers a quick visit where the installer checks it.

Does it quote installed prices?

Yes, the installed prices on your list. Anything else, like rims or sensors, comes from the counter.

Hear it on your phone

Request a demo call and the agent phones you, set up for tire shops like yours.

Get a demo call