Live-lane and injury callers put straight through to dispatch
A car stalled in the left lane of the 17 at night is not a call to take a message on. The agent gives your safety instructions, tells dispatch where and what in a few words, and puts the caller through without a gap.
A caller in a live lane, hurt, on a bridge, or with children or a pet in a cold car.
Gives your safety steps, collects the location in seconds, warm-transfers to dispatch.
A dispatcher on the line who already knows where and what.
How it works
- Hears the danger
"I'm stuck in the middle lane", "I hit my head", "the kids are cold". The signs you list move the call to the fast path.
- Safety first
Your instructions, word for word where you want them: call 911 if anyone's hurt, hazards on, stay belted or get behind the barrier.
- Grabs the essentials
Just enough to act on: highway, direction, the last exit and what the car is. No long questions.
- Tells dispatch privately
A few words only the dispatcher hears, so they pick up already knowing the location and the risk.
- Stays connected
The caller is warm-transferred without hanging up. If dispatch doesn't answer, it tries your backup and sends the job by text.
- Writes it down anyway
The job and the recording are saved, in case the call drops on a bad cell stretch.
Example call
- CustomerMy car died and I'm stuck in the passing lane on the 17. Cars are flying past.
- AI agentOkay, I'm getting you to our dispatcher right now. If anyone is hurt, call 911. Keep your hazards on and your seatbelt on.
- CustomerNobody's hurt. I'm heading west, just past the Highway 11 junction.
- AI agentWestbound 17 just past the junction, passing lane. What's the car?
- CustomerA grey Corolla.
- AI agent(privately, to dispatch) Grey Corolla stalled in the westbound passing lane on the 17, just past the 11 junction, driver alone and uninjured. Connecting now.
- AI agentI'm putting you through to Jen in dispatch. Please stay on the line.
After the call: Jen takes the call already knowing the location, the lane and that nobody is hurt, and stays on with the caller. The job, the recording and the location are saved in case the call drops.
What your team gets
- Dangerous calls transferred to dispatch in seconds
- A private summary so the dispatcher starts informed
- Your safety wording given on every one of these calls
- A backup person tried if dispatch is busy
- The job saved even if the call drops
Questions
Does it replace calling 911?
No. Anyone hurt or in immediate danger is told to call 911 first, then it gets them to your dispatcher.
What if dispatch doesn't pick up?
It tries the backup you set, then sends the job to the on-call driver by text and stays with the caller to keep them calm.
Can it handle a caller who is panicking?
It speaks slowly, asks one short thing at a time, and gives the safety steps before anything else.
Hear it on your phone
Request a demo call and the agent phones you, set up for towing and roadside assistance like yours.