Calls to owners whose cars are piling up yard fees
Cars that sit in the yard take up space and fees that grow every day. The agent calls the owner after the days you set, says what's owing, and books a pickup, so the space turns over and the account gets paid.
A vehicle has been in the yard longer than the days you set.
Calls the owner with fees to date and release rules, books a pickup.
Cars picked up sooner and a record of every contact attempt.
How it works
- Builds the list
Each morning, every vehicle in the yard past the days you set, with the owner's contact from the job or the insurer.
- Calls with the facts
Where the car is, since when, and the storage owing to date from the yard log. No threats, just the numbers.
- Books the pickup
A time inside your release hours, and what to bring.
- Handles insurance cars
If it's a claim, it asks for the adjuster and claim number, and passes them to your office.
- Logs each attempt
Every call, voicemail and text is saved on the job, so your office has the contact history.
Example call
- AI agentHi, is this Mr. Tremblay? It's Emma from North Bay Towing. I'm calling about your 2012 Civic, which is in our yard on Commerce Crescent.
- CustomerOh, yeah, I've been meaning to deal with that.
- AI agentNo problem. It's been with us nine days, and storage to date is 405 dollars with the tow. That goes up 40 dollars a day.
- CustomerOkay. Can I come Saturday?
- AI agentThe yard is open Saturday from 9 to 1. Should I put you down for 10?
- CustomerSure.
- AI agentBooked. Bring your ownership, photo ID and insurance. I'll text you the address.
After the call: Saturday 10:00 is on the yard's pickup list, the call is logged on the Civic's job, and the owner has a text with what to bring.
What your team gets
- Cars in the yard past your days called each morning
- Fees to date given from the yard log
- Pickup times booked inside release hours
- Claim details sent to your office for insured cars
- A contact history saved on each job
Questions
Will it threaten to sell the car?
No. It gives the facts and books a pickup. Any notices are sent by your office.
What if the owner can't be reached?
It leaves a voicemail and a text, tries again on the days you set, and logs each attempt.
Can it take payment over the phone?
It texts the payment link your company uses, if you take payment ahead of release.
Hear it on your phone
Request a demo call and the agent phones you, set up for towing and roadside assistance like yours.