Impound release calls answered from the yard log
"My car got towed from a plaza lot and I don't know where it is." The agent checks the yard log by plate, says yes or no, and gives the address, hours, fees and what to bring, calmly, to someone who is not having a good day.
An owner calls looking for a car towed from private property or held at your yard.
Checks the yard log by plate, gives the address, hours, fees owing and paperwork needed.
Fewer yard calls, and owners who arrive with the right ID and payment.
How it works
- Checks if you have it
By plate, make and colour, against your yard log. If it isn't there, it says so and suggests the property manager or police.
- Says where and when
The yard address, gate, release hours, and whether after-hours release is possible at an extra charge.
- Gives the amount owing
The tow fee and storage to date, from the yard log, and how you take payment.
- Lists what to bring
Ownership, photo ID and insurance, or a signed letter if someone else picks it up.
- Stays calm
It doesn't argue whether the tow was fair. A complaint becomes a message for your office, with the details.
Example call
- CustomerMy car got towed from the plaza on Lakeshore. I don't even know who took it.
- AI agentThat's frustrating, I'm sorry. Let me check if it's with us. What's the plate?
- CustomerBNKT 552. A white Elantra.
- AI agentYes, it's in our yard on Commerce Crescent, towed at 11:40 last night. The tow and one day of storage come to 245 dollars.
- CustomerCan I get it now?
- AI agentThe yard is open until 6 today. Bring your ownership, photo ID and insurance. We take debit and credit at the gate.
- CustomerFine. I think the tow was wrong, though.
- AI agentI'll pass that to our office with your number, and they'll call you. I'll text you the yard address now.
After the call: The owner gets a text with the yard address, hours and what to bring. The office has a message about the disputed tow with the plate and the caller's number.
What your team gets
- Release calls answered without the yard leaving the gate
- Fees owing read from the yard log
- Owners arriving with the right paperwork
- Disputes sent to the office as messages
Questions
Will it argue about whether the tow was fair?
No. It gives the facts and passes any dispute to your office.
What if someone else is picking up the car?
It tells them what your yard needs, such as a signed letter from the owner and their own ID.
Can it tell police where a car is?
Police calls go to the person you choose, with the details.
Hear it on your phone
Request a demo call and the agent phones you, set up for towing and roadside assistance like yours.