Inbound: the customer calls

Trial classes placed by age, style and level

Placement is the question behind most first calls: which class is right for a four-year-old, a beginner teen, a nervous adult. The agent answers it your way and books a trial before the parent calls the studio across town.

When it starts

A parent or adult beginner calls about starting dance.

What the agent does

Asks age, style and experience, applies your placement rules, books a trial with the spots left.

What your team gets

A trial dancer on the class roster, with age, experience and a note for the teacher.

How it works

  1. Answers over the music

    From 4 to 9 on weeknights and all Saturday, while the owner is teaching and the front desk is running a costume fitting.

  2. Learns about the dancer

    Age on your cut-off date, styles they're curious about, any classes they've taken, and the days the family can do.

  3. Places them by your rules

    Pre-ballet, combo, jazz, lyrical, hip hop, acro or tap. A class that needs prior training is never offered to a true beginner.

  4. Checks the spots left

    Sees how many places are left in each class before it offers one, and offers the waitlist when a class is full.

  5. Books the trial

    One trial class, with a text that lists the dress code: tights colour, shoes, hair in a bun for ballet.

  6. Flags the in-between dancer

    A ten-year-old with two years of jazz somewhere else is booked for a trial and noted so the teacher can check the level.

Example call

  1. CustomerHi, I'm thirty-four and I've never danced. I want to try adult hip hop. Is that weird?
  2. AI agentNot weird at all. Our Thursday adult hip hop class is mostly people who started as adults. It's at 8, so the kids are long gone.
  3. CustomerHa, good. What do I wear?
  4. AI agentComfortable pants, a T-shirt and clean running shoes you don't wear outside. Want to try this Thursday?
  5. CustomerYeah, let's do it.
  6. AI agentGreat. Can I have your name and a number to text the details to?
  7. CustomerJordan Mensah, this number's fine.
  8. AI agentYou're booked for a trial in adult hip hop with Kiera this Thursday at 8, Studio B. I'll text you the address and what to wear.

After the call: Thursday's adult hip hop roster shows Jordan as a trial dancer marked "first dance class ever", Kiera has a heads-up, and Jordan has a text with the studio, time and dress code.

What your team gets

  • Trial dancers on the right class roster, placed by your rules
  • Notes for the teacher on dancers with training somewhere else
  • Waitlist requests for full classes, in the order they came
  • A dress-code text for every trial
  • Every enquiry in the portal with recording and summary
Set up with you: The team loads your classes, age cut-off date, placement rules and dress codes, and sets up a connection to your class rosters and family accounts in Jackrabbit, iClassPro or DanceStudio-Pro. You hear test calls before it goes live.

Questions

Will it place a dancer in a higher level?

Only by your rules. A dancer who seems between levels is booked for a trial and the teacher decides after seeing them.

Does it give tuition prices?

If you want it to, from your fee sheet, monthly or per term. Costume fees and recital fees are read the same way.

Can it book a sibling at the same time?

Yes. It looks for classes that run at the same time or back to back, so the parent makes one trip.

What if the class is full?

It says so, offers a similar class with room, or adds the dancer to the waitlist for that class.

Hear it on your phone

Request a demo call and the agent phones you, set up for dance studios like yours.

Get a demo call