Education and child care
Schools, daycares, camps and lessons handling registrations, absences and parent questions. 45 use cases, written for each kind of business on its own.
- Waitlist applications from expecting parentsInbound
- Infant spaces offered down the waitlistOutbound
- Sick-day calls logged before circle timeInbound
- Late pickups and pickup changes sent to the roomInbound
- Missed fee payments and subsidy renewalsOutbound
- Admissions enquiries booked onto a campus tourInbound
- Open house families called before the deadlineOutbound
- Entrance assessment days booked and confirmedOutbound
- Absences and late arrivals logged before first periodInbound
- Re-enrolment contracts chased before FebruaryOutbound
- Failing-grade calls booked for an assessmentInbound
- After-assessment calls that start a weekly planOutbound
- Sessions moved around games and practicesInbound
- Tonight's sessions confirmed, no-shows rebookedOutbound
- June exam review blocks offered to past studentsOutbound
- Program and intake questions answered at nightInbound
- Website inquiry forms called back in minutesOutbound
- Incomplete applications chased before the intake fillsOutbound
- Accepted students confirmed for the first dayOutbound
- Current students sent to the right officeInbound
- New G1 drivers signed up for the beginner courseInbound
- In-car lessons booked around school pickupInbound
- Night-before lesson confirmations and no-showsOutbound
- Students called when they can book the G2 testOutbound
- Road test car bookings before test dayInbound
- Trial lessons matched to instrument and teacherInbound
- Rental instruments sized and reservedInbound
- Sick-day cancellations and makeup lessonsInbound
- RCM exam deadlines and recital slot callsOutbound
- June calls to hold next year's lesson timeOutbound
- Trial classes placed by age, style and levelInbound
- Check-in calls when a dancer stops showing upOutbound
- Competitive team enquiries sent to the directorInbound
- Recital, costume and photo day questionsInbound
- Fall re-registration calls before spots openOutbound
- Trial classes booked while instructors teachInbound
- After-trial calls that turn visits into membersOutbound
- Belt grading sign-ups and requirementsInbound
- Calls when a student misses two weeks of classOutbound
- Membership freezes for injury and travelInbound
- Registration day calls, answered by week and ageInbound
- Allergy, medication and care plan intakeInbound
- Waitlist calls when a camp week opens upOutbound
- Missing health and swim forms chased before day oneOutbound
- Late pickups and absences sent to counsellorsInbound