Inbound: the customer calls

Admissions enquiries booked onto a campus tour

A family relocating from Calgary calls at 8 at night, their time. They hear about the entry grades and the bursary program, book a Thursday tour, and admissions has a full enquiry record by morning.

When it starts

A parent calls about applying, any hour, often from another province or country.

What the agent does

Answers on grades, entry years, tuition and bursaries, books the tour.

What your team gets

An enquiry in the admissions system with every child, current school and interest.

How it works

  1. Welcomes the family

    In the school's voice, calm and unhurried. Many parents are comparing three schools and remember who made them feel welcome.

  2. Learns about each child

    Names, current grades and schools, the entry year they want, and interests like rowing, strings or robotics that admissions will want to mention on the tour.

  3. Answers what the school publishes

    Entry years, day or boarding, uniform, bus routes, tuition from the fee schedule and how bursary applications work. Spaces are confirmed by admissions, never promised.

  4. Notes what needs a person

    Learning plans, IEPs and specific support questions are noted for admissions to discuss with the family.

  5. Books the tour

    A morning tour while classes are running, with a student guide if the school offers one, and a text with visitor parking.

  6. Starts the file

    The enquiry appears in the admissions system, with the deadline for the next application round attached.

Example call

  1. CustomerHi, we're moving to Burlington from Calgary in August. Do you have room in grade seven?
  2. AI agentWelcome, and congratulations on the move. Grade seven is one of our main entry years. What's your child's name, and where is she now?
  3. CustomerIngrid, she's at Glenbrook. She plays the cello, if that matters.
  4. AI agentIt does, our strings program is a big part of the middle school. Admissions confirms spaces once an application is in. Would you like to visit first? Tours run Tuesday and Thursday mornings.
  5. CustomerWe're flying in the week of the 14th. Thursday?
  6. AI agentThursday the 16th at 9:30 with Mr. Dufresne from admissions, and I'll ask if the strings teacher can say hello. I'll text you directions to visitor parking now.

After the call: Admissions has a new enquiry for Ingrid, grade seven entry, cellist, relocating from Calgary, with the Thursday tour and a note to introduce the strings teacher.

What your team gets

  • Enquiries logged with every child, grade, current school and interest
  • Tours booked while classes are running
  • Tuition and bursary questions answered from the school's published schedule
  • Learning support questions noted for admissions to follow up
  • Admissions told by text and email after every new family
Set up with you: The team loads your entry years, tour times, fee schedule and bursary process, then sets up a connection to your admissions and student information systems (Blackbaud, Veracross or Finalsite) so enquiries and tours land in the right place.

Questions

Will it say whether a child will get in?

No. It explains your process and deadlines. Admissions decisions and space confirmations stay with your admissions team.

Can it handle international families?

Yes. It answers at any hour, in many languages, and notes time zones so admissions calls back at a sensible time.

What about bursary questions?

It explains how your bursary application works and when it's due. Amounts and eligibility come from your business office.

Hear it on your phone

Request a demo call and the agent phones you, set up for private schools like yours.

Get a demo call