Inbound: the customer calls

Road test car bookings before test day

"My road test is Thursday, can I use your car?" The agent finds an instructor free that morning, times the pickup and warm-up to the test slot, and texts the plan.

When it starts

A student calls with a road test date and time.

What the agent does

Books pickup, a warm-up lesson near the centre and the car, timed to the test.

What your team gets

A road test package on the instructor's calendar with the centre and test time.

How it works

  1. Gets the test details

    The date, time and which DriveTest centre, and whether it's the G2 or the full G.

  2. Finds the instructor

    One free for the warm-up and the test, ideally the one who taught them.

  3. Times it backwards

    Pickup an hour and a half before, a warm-up on the routes near the centre, and arrival with time to check in.

  4. Books the car

    The school's car, at the road test package price from the list, paid by secure link.

  5. Sends what to bring

    Their licence, glasses if they need them, and the test confirmation.

  6. Checks in after

    A text or call to ask how it went, with congratulations, or a lesson and a new test plan.

Example call

  1. CustomerHi, my road test is next Thursday at 11:20 in Barrie. Can I get a lesson before and use your car?
  2. AI agentYes, that's our road test package. Is it the G2 or the G?
  3. CustomerThe G2.
  4. AI agentGary is free that morning. He'd pick you up at 9:50, do a warm-up on the routes near the centre, and have you there by 11:05. The package is 165 dollars.
  5. CustomerPerfect.
  6. AI agentBooked. I'll text you the payment link and a reminder to bring your licence and your test confirmation.

After the call: Gary has the road test package next Thursday, pickup 9:50, warm-up near the Barrie centre, test at 11:20. The student has the payment link and the checklist.

What your team gets

  • Road test packages timed to the test slot
  • The student's own instructor when they're free
  • Payment taken by secure link before test day
  • A checklist text so nobody forgets their licence
  • A pass rate report from the follow-up calls
Set up with you: The team sets up a connection to your driving school software for instructor calendars and your payment processor, and loads your road test package prices and the test centres you serve.

Questions

What if no instructor is free that morning?

It says so and offers a lesson the day before, or takes a message for the owner to find someone.

Can it handle G tests too?

Yes. It books the longer warm-up with highway driving if the school offers it.

What happens if they don't pass?

It checks in kindly, books a lesson on what the examiner noted, and offers the car for the next test.

Hear it on your phone

Request a demo call and the agent phones you, set up for driving schools like yours.

Get a demo call