Late pickups and pickup changes sent to the room

How it works

1. Confirms who's calling

   The parent's name and the child's, matched to the file before anything changes.

2. Checks the pickup list

   If the person coming is already authorized, she tells the room who to expect and reminds the parent they'll need photo ID.

3. Never adds a name by phone

   A new person goes through the centre's written authorization. She tells the parent how to add them in the app or at the front desk.

4. Takes the late call

   The expected time, and the centre's late pickup policy and fee as written, read kindly.

5. Puts custody concerns through

   A call about a parent who is no longer allowed to pick up goes straight to the director as a warm transfer, with a private summary first.

6. Writes it down

   Every change goes on the child's file with the time of the call, so the closing educator has it in writing.

Example call

1. CustomerHi, it's Tariq, Zara's dad. I'm stuck in traffic on the 401. I won't make it by six.
2. AI agentThanks for calling ahead, Tariq. Zara's in the Sunflower preschool room. About what time do you think?
3. CustomerMaybe 6:20. Or her grandmother could get her. Linda Shah.
4. AI agentLinda Shah is on Zara's pickup list. Would you like her to come instead?
5. CustomerYes, I'll call her now. She'll be there by 5:45.
6. AI agentGot it. I'll let the Sunflower room know Linda is coming at 5:45. She'll need her photo ID at the door.

After the call: The educator closing the Sunflower room has a note that Linda Shah is picking up Zara at 5:45 with ID, and the change sits on Zara's file with the time of Tariq's call.

What your team gets

• Pickup changes on the child's file, timed and in writing
• The closing educator told before the parent arrives
• No one added to a pickup list by phone
• Custody concerns put straight through to the director
• Late pickups logged against the centre's late policy

Questions