Sick-day cancellations and makeup lessons
A parent calls at 2 about a fever. The lesson is cancelled, the teacher knows before 4, and the makeup is booked under your policy, not argued over at the desk.
A family calls to cancel a lesson, move one, or ask for a makeup.
Checks the notice given and makeups used, then books a makeup slot or explains the policy kindly.
The teacher's day updated, the makeup booked, and the policy applied the same way every time.
How it works
- Finds the lesson
By the student's name or the parent's phone number, and confirms which lesson: piano with Mr. Novak, Wednesday at 5.
- Checks your policy
How much notice was given and how many makeups the student has used this term, against the rules you wrote.
- Offers the makeup
Open makeup slots that match the instrument and level, with the same teacher where possible. Two times, then a text.
- Explains when it can't
A same-day cancel past your cut-off hears the policy warmly and plainly, and the front desk gets a note if the family wants an exception.
- Tells the teacher
A text the moment the lesson is cancelled, so the teacher can use the half hour or go home early.
- Tracks the term
Makeups used and owed per student, so the end-of-term count matches what families were told.
Example call
- CustomerHi, it's Mei Chen. Ethan has a fever, he can't make piano at 5 today.
- AI agentOh, poor guy. I'll cancel today's lesson with Mr. Novak. You gave us more than three hours' notice, so he gets a makeup. Want to book it now?
- CustomerYes, please. Next week is better.
- AI agentMr. Novak has a makeup slot next Monday at 6:15, or there's Saturday at 9:30 with Ms. Ferreira, who also teaches his level. Which works?
- CustomerMonday with Mr. Novak.
- AI agentDone. Ethan's makeup is Monday at 6:15 with Mr. Novak. That's his first makeup this term. I'll text you the time. Hope he feels better soon.
After the call: Today's 5:00 lesson is cancelled and Mr. Novak was texted at 2:07. Monday 6:15 shows Ethan's makeup, and his file shows one of two makeups used this term.
What your team gets
- Cancellations marked on the teacher's day with the time of the call
- Makeups booked into the slots you set aside, by instrument and level
- Makeups used and owed per student, per term
- Teachers texted the moment a lesson is cancelled
- Exception requests sent to the front desk with the family's reason
Questions
Will it bend the policy if a parent pushes?
No. It explains your rule kindly and sends the request to the front desk, who can make an exception if they choose.
Can it move a lesson for a school concert?
Yes, if your policy allows swaps with notice. It finds an open time that week with the same teacher.
What about a teacher who's sick?
The front desk marks the teacher out, and the agent calls or texts that day's families with a makeup time.
Does it handle virtual lessons?
If the teacher offers them, it can switch a lesson to online for a student who's home with a cold, and text the link.
Hear it on your phone
Request a demo call and the agent phones you, set up for music schools like yours.