Inbound: the customer calls

Trial lessons matched to instrument and teacher

The parent who calls at 5:15 on a Tuesday reaches someone, even with every teacher mid-lesson. They hang up with a trial lesson, a teacher's name and a text with the parking note.

When it starts

A parent or adult learner calls about starting lessons.

What the agent does

Asks instrument, age, experience and good days, then books a trial with a teacher who fits.

What your team gets

A trial on the teacher's day with the student's age, level and any notes for the first lesson.

How it works

  1. Answers between lessons

    On the first ring, from 3:30 to 8 on weekdays and through Saturday morning, when the front desk is tuning a rental cello or taking a cheque.

  2. Asks what a teacher would ask

    Which instrument, the student's age, whether they've played before, any grade they've finished, and the days after school that work.

  3. Answers the worried questions

    Is seven too young for violin, is forty-five too old for piano, do we need a piano at home. Answered from what your school has told it.

  4. Picks the right teacher

    Only teachers who teach that instrument, that age and that level. A beginner adult isn't put with the teacher who only takes exam students.

  5. Books the trial

    Two open trial times from the teacher's week, then a text with the room, the parking note and what to bring.

  6. Tells the teacher who's coming

    The teacher gets the student's name, age and notes like "left-handed" or "played two years of recorder" before they meet.

Example call

  1. CustomerHi, I'm forty-five and I've always wanted to learn piano. Is it silly to start now?
  2. AI agentNot at all. A lot of our adult students start right around your age. Have you played anything before, even as a kid?
  3. CustomerA bit of recorder in grade school. That's it.
  4. AI agentThat's a fine place to start. Do you have a piano or keyboard at home?
  5. CustomerA keyboard. Is that enough?
  6. AI agentFor the first months, yes, and your teacher can talk about it with you. Ms. Lindqvist teaches adult beginners and has Thursday at 7 or Saturday at 11. Which is better?
  7. CustomerThursday at 7.
  8. AI agentYou're booked for a trial piano lesson Thursday at 7 in Studio 3. I'll text you the address and parking now. Bring the keyboard model if you'd like her to take a look.

After the call: Ms. Lindqvist's Thursday shows a 30-minute trial with "adult beginner, recorder as a kid, keyboard at home" in the notes, and the caller has a confirmation text with the studio number.

What your team gets

  • Trial lessons on the right teacher's schedule, with instrument, age and level
  • Notes for the first lesson in the parent's or student's own words
  • A confirmation text with the studio, parking and what to bring
  • Every enquiry logged, even the ones that only asked about fees
  • Recording, transcript and summary in the portal
Set up with you: The team loads your instruments, teachers, who teaches which ages and levels, and your trial rules, then sets up a connection to your lesson scheduling and family accounts in My Music Staff, Duet or My Music Office. You hear test calls before it goes live.

Questions

Will it promise a particular teacher?

Only one with an open trial time for that instrument and level. If a family asks for a teacher who's full, it offers the waitlist or another teacher's opening.

Does it tell people the lesson fees?

If you want it to, from your fee list: trial, half-hour and full-hour rates. It never makes up a price or a discount.

Can it book group classes too?

Yes. Early childhood music, group guitar and theory classes are booked into the class roster with the seats left.

What about a student who wants exam prep?

It asks the last grade completed and the exam session they're aiming for, and books them with a teacher who prepares students for exams.

Hear it on your phone

Request a demo call and the agent phones you, set up for music schools like yours.

Get a demo call