Allergy, medication and care plan intake
"My daughter has a nut allergy and carries an auto-injector, how do you handle that?" deserves a careful answer. The agent explains your camp's procedures, records every detail exactly, and puts it in front of your health lead.
A parent calls about an allergy, medication, condition or care need.
Explains your procedures, records the details word for word, alerts the health lead.
A complete health note on the camper's file and a follow-up from the right person.
How it works
- Explains your procedures
Your nut-aware lunch rules, where auto-injectors are kept, who's trained, and how counsellors are told. All from what your camp wrote.
- Records it exactly
The allergy, the reaction, the medication, the dose times and who prescribed it, in the parent's words, read back to them.
- Never gives medical advice
Whether a camper should take or skip a medication is for the parent and their doctor. An emergency on the line is told to call 911.
- Covers care needs too
Bedwetting at overnight camp, an anxious first-timer, a camper who needs a quiet space. Noted with care, not judgment.
- Alerts the health lead
A text and email with the camper's name, week and details, so the care plan call happens before camp starts.
- Lists what to bring
The forms to sign, the medication in its original labelled packaging, and a spare auto-injector if your camp asks for one.
Example call
- CustomerMy daughter Grace has a peanut allergy and carries an auto-injector. How do you handle that at camp?
- AI agentThanks for telling us. We're a nut-aware camp, so lunches can't have nuts, and her counsellor carries her auto-injector on every outing. Can I take down her details for our health lead?
- CustomerYes. Peanuts and tree nuts. She had hives and swelling once. She carries one EpiPen.
- AI agentI have peanuts and tree nuts, hives and swelling, one auto-injector. Is she on any daily medication?
- CustomerNo, just that.
- AI agentGot it. Our health lead, Danielle, will call you this week to go over her care plan. Please send a second auto-injector for the office, in its labelled box. I'll text you the form to sign.
After the call: Grace's file shows the peanut and tree nut allergy with the reaction in her mother's words, Danielle has a text and email to call the family, and the anaphylaxis form is sent by text.
What your team gets
- Health details on each camper's file, in the parent's words
- The health and safety lead alerted for every new allergy or medication
- Care plan calls set up before the camper's first week
- Forms and medication instructions texted to the family
- A per-week list of campers with health notes for counsellors
Questions
Will it tell a parent whether a medication is okay?
No. It explains your camp's procedures and records the details. Medical questions go to the parent's doctor, and emergencies to 911.
Who sees the health notes?
Your health and safety lead and the people you choose, such as the camper's counsellors for that week.
Can it take changes during the summer?
Yes. A new medication or allergy is added to the file and the health lead is alerted the same minute.
What if the parent says something urgent?
It tells them to call 911 for an emergency, and sends anything urgent about a camper to the director right away.
Hear it on your phone
Request a demo call and the agent phones you, set up for summer camps like yours.