Inbound: the customer calls

Program and intake questions answered at night

Adults thinking about a career change call after the kids are in bed. They hear the next intake date, the requirements and the real next step, and an advisor call is booked before they lose their nerve.

When it starts

A prospective student calls about a program, often in the evening.

What the agent does

Answers on intakes, requirements, length and delivery, books an advisor call or tour.

What your team gets

A lead with program, background and timing, and a booked conversation.

How it works

  1. Answers after hours

    Evenings and weekends, when working adults actually have time to call.

  2. Finds the program

    Practical nursing, HVAC technician, early childhood education, paralegal. She asks enough to land on the right one.

  3. Gives the facts

    Next intake dates, application deadlines, length, full or part time, on campus or online, from the program pages.

  4. Checks requirements

    Grade twelve English, a chemistry credit, or mature student status. If something's missing, she says an advisor can look at upgrading options.

  5. Books the next step

    An advisor call, an info session or a campus tour, with a text confirmation.

  6. Sends the program sheet

    Tuition, books and fees from the program's published sheet, by email, with the apply link.

Example call

  1. CustomerHi, I'm interested in your HVAC program. When's the next start?
  2. AI agentThe HVAC technician diploma starts in September and January. The January intake still has applications open until November 15. Are you working now?
  3. CustomerI am, in a warehouse. I'd need evening classes or something.
  4. AI agentThere's a part-time evening stream at the Hamilton campus that runs two years. Did you finish high school?
  5. CustomerYeah, 2011. I never took physics though.
  6. AI agentThat one isn't required for HVAC, but grade twelve math is. An advisor can confirm your transcript qualifies. Can I book you a call with Priya on Wednesday at 6?
  7. CustomerSure.
  8. AI agentBooked. I'll email you the program sheet with the fees and the apply link tonight.

After the call: Priya has Wednesday at 6 with a lead for HVAC part-time evening, January intake, graduated 2011, working full time in a warehouse. The program sheet went out that night.

What your team gets

  • Leads with program, intake, background and work situation noted
  • Advisor calls and tours booked outside office hours
  • Program sheets emailed with fees and the apply link
  • Requirement gaps flagged for the advisor before the call
  • Calls from the night before waiting in admissions' inbox
Set up with you: The team loads your programs, intakes, deadlines and requirements, and sets up a connection to your admissions CRM and student information system (Slate, Salesforce Education Cloud, Ellucian or Populi) so leads and bookings land with the right advisor.

Questions

Will it tell someone they're accepted?

No. It explains the requirements and the process. Admissions decisions come from your admissions team.

Can it answer about student funding?

It explains the funding options your college lists, like OSAP or provincial grants, and books an advisor or financial aid call for the details.

What about international students?

It explains your international admissions steps and routes the student to the international office. Study permit questions go to that team.

Hear it on your phone

Request a demo call and the agent phones you, set up for colleges and career schools like yours.

Get a demo call