Backordered parts tracked and return visits booked
A part sitting on your shelf is a job you can't invoice. The agent calls the customer the day it lands, books the tech back, and answers "is my part in yet?" from the order instead of the parts desk.
A part on order arrives, or a customer calls asking about one.
Calls when it lands, books the return visit, gives order status on inbound calls.
Return visits booked the day parts arrive, and fewer status calls to the parts desk.
How it works
- Watches the orders
Every part on order for an open job, with the expected date from the distributor.
- Calls when it lands
The day the part is received, she calls the customer to book the tech back.
- Books the same tech
The tech who diagnosed it, in the next open window in their area.
- Answers status calls
"Is my part in?" is answered from the order: in, on its way with a date, or backordered.
- Warns about delays
If the distributor pushes the date, she calls the customer before they call you.
- Closes the loop
Part, return visit and payment link on the same job, so it gets invoiced.
Example call
- AI agentHi Mrs. Chen, it's Emma from Lakeside Appliance. The drain pump for your Whirlpool washer came in this morning.
- CustomerFinally! When can you come?
- AI agentPriya can come back Friday between 1 and 5, or Monday between 8 and 12.
- CustomerFriday please.
- AI agentDone. The repair is 285 dollars, as Priya quoted, with the service call already paid. I'll text you the confirmation.
- CustomerThanks so much.
After the call: Priya's Friday route has the return visit with the pump already pulled from the shelf. The job closes that afternoon and the invoice goes out the same day.
What your team gets
- Return visits booked the day the part arrives
- The same tech back on the job
- Part status answered without the parts desk
- Customers told about delays before they call
- Fewer parts sitting on the shelf uninvoiced
Questions
How does she know the part is in?
She sees the part marked received on the order.
What if the part is wrong?
She notes it for the parts desk, which handles the reorder, and tells the customer you'll be in touch.
Can she quote the repair?
She reads the quote the tech left on the job. She never makes one up.
Hear it on your phone
Request a demo call and the agent phones you, set up for appliance repair like yours.