What an AI agent does for an appliance repair company.

Five jobs, from the warm fridge after a grocery run to the call that says the backordered pump has landed. Pick one to see the steps and an example call.

01Inbound

Model number and error code taken before the visit

Brand, model, serial and the flashing code on the booking, so the tech brings the part.

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02Inbound

Warranty and extended-plan calls sorted at intake

Manufacturer, extended-plan and your own labour warranty sorted before booking.

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03Outbound

Four-hour windows confirmed and narrowed the morning of

Calls the day before and the morning of, so the tech isn't knocking on an empty house.

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04Outbound

Backordered parts tracked and return visits booked

Calls the moment the part lands and books the tech back, so the job closes.

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05Inbound

Repair-or-replace questions sent to a senior tech

"Is it worth fixing?" goes to a person with the age and the problem already said.

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One washer, from breakdown to fixed

How the five fit together for one household's broken appliance.

  1. 1Washer stops mid-cycleModel number and error code taken before the visit
  2. 2"Is it under warranty?"Warranty and extended-plan calls sorted at intake
  3. 3Window narrowed that morningFour-hour windows confirmed and narrowed the morning of
  4. 4Pump arrives, return bookedBackordered parts tracked and return visits booked
  5. 5Dryer's twelve years oldRepair-or-replace questions sent to a senior tech

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