Warranty and extended-plan calls sorted at intake
"It's still under warranty" can mean four different things. The agent works out which one at intake, so the visit is billed to the right party and the warranty desk isn't sorting it out afterwards.
A caller says the appliance is under warranty, or asks whether it is.
Asks purchase date, store and plan, applies your rules, books or routes the claim.
The right warranty on every job, with the claim number when there is one.
How it works
- Asks when and where
Purchase date, which store, and whether they bought an extended plan from the store or a plan company.
- Checks your own warranty
If you repaired it in the last 90 days, she finds the job and books a return visit under your labour warranty.
- Manufacturer warranty
If you're authorized for that brand, she books it as a warranty call and asks for the receipt photo.
- Extended plans
Plans that need a claim number first are explained, and the warranty desk gets the details to follow up.
- Explains the fee
Who pays the service call in each case, from your rules, so there's no surprise on the invoice.
- Books the right way
Warranty, labour-warranty return or regular paid call, each tagged on the job.
Example call
- CustomerMy dishwasher's leaking. I think it's still under warranty, I bought it last year.
- AI agentLet's check. What brand is it, and where did you buy it?
- CustomerBosch, from Lakehead Home Centre. And I got their extended plan too.
- AI agentBosch covers the first year, so if it's been less than a year since you bought it, we can book it as a warranty repair. Do you have the receipt date?
- CustomerIt says October 2 last year.
- AI agentSo that's just past a year. The store's plan should cover it, but they'll need to give you a claim number first. I've sent your details to Paula on our warranty desk. She'll call you today.
- CustomerOkay, thank you.
After the call: Paula has a note with the Bosch, the October 2 purchase date and the store plan, and calls the customer with the claim steps that afternoon. The job is booked once the claim number comes in.
What your team gets
- Every warranty call tagged as manufacturer, extended plan, labour return or paid
- Receipt photos and purchase dates on the job
- Claim numbers collected before the visit
- Labour-warranty returns found on your past jobs
- Fewer invoices billed to the wrong party
Questions
Can it promise a repair is covered?
No. She explains what usually applies and books it the right way. Coverage is confirmed by the plan or the manufacturer.
What about your own warranty?
She finds your past job by phone or address and books a return under your terms.
Does she file claims?
She takes the details and passes them to your warranty desk, who files the claim.
Hear it on your phone
Request a demo call and the agent phones you, set up for appliance repair like yours.