Repair-or-replace questions sent to a senior tech
"Is it even worth fixing a twelve-year-old dryer?" is a question for someone who's opened hundreds of them. The caller reaches your senior tech with the age, brand and problem already said, and you keep a customer you might have lost to a store.
A caller asks whether an older appliance is worth fixing.
Takes the age, brand and problem, warm-transfers to the senior tech or books a callback.
A senior tech on the line with the details, or a callback note.
How it works
- Hears the question
Is it worth it, should I buy new, what would you do? She doesn't answer it herself.
- Gets the facts
Brand, age, what it's doing and any quote they already have from you.
- Puts them through
A warm transfer to the senior tech, with a private summary before connecting.
- Books a callback
If the senior tech is on a job, a callback at a time that works, with the facts noted.
- Books the visit
If they decide to fix it, she books the diagnosis right away.
- Notes the outcome
Repaired, replaced or thinking about it, so the office knows.
Example call
- CustomerMy dryer's twelve years old and it's not heating. Is it even worth fixing?
- AI agentThat's a good question for one of our senior techs. What brand is it?
- CustomerMaytag. Gas.
- AI agentThanks. Is it spinning but just not getting hot?
- CustomerYes, it spins fine.
- AI agentGot it. Henri is free now, I'll put you through.
- AI agent(privately, to Henri) Twelve-year-old Maytag gas dryer. Spins, no heat. Wants to know if it's worth fixing. Connecting.
After the call: Henri tells the caller it's likely an igniter, a common fix, and she books the visit for Thursday. The job has the Maytag, the age and "spins, no heat".
What your team gets
- Repair-or-replace calls warm-transferred to a senior tech
- Age, brand and problem said before the tech picks up
- Callbacks booked when the senior tech is on a job
- Visits booked when they decide to fix it
- Fewer customers lost to a store's floor model
Questions
Will she tell them to buy new?
No. That's for the senior tech, who knows the brand and the part.
What if nobody's free?
She books a callback at a time that works and notes the details.
Can she give a rough repair cost?
Only from your price list. Otherwise the senior tech gives it.
Hear it on your phone
Request a demo call and the agent phones you, set up for appliance repair like yours.