Roaring flues and smoke-back sent to the lead tech
A roaring sound in the flue or smoke rolling back into the living room can't wait for a callback. Emma tells the caller to stop burning, sends any active fire to 911, and gets your lead technician on the line.
A caller describes a roar in the chimney, a glowing pipe, heavy smoke-back or a smell after a fire.
Checks it's out and quiet now, sends any active fire to 911, says stop burning, warm-transfers.
The lead tech on the call with a short brief, and an inspection booked before the next fire.
How it works
- Hears the warning signs
A roaring like a train, a stovepipe glowing red, sparks out of the top, or smoke pouring back into the room.
- Fire first
If there's fire, smoke or heat right now, she tells them to get everyone out and call 911. Nothing else comes first.
- Stop burning
If it's cold and quiet, she asks them not to light it again until it's been looked at.
- Gets the facts
Appliance, when it happened, what they saw, when it was last swept, and whether the fire department came.
- Puts the lead tech on
A warm transfer with a short private brief, so your lead technician doesn't have to start from zero.
- Books the inspection
If the tech is on a roof, she books the first inspection slot and flags it as urgent.
Example call
- CustomerLast night the stove made this roaring sound and the pipe was glowing. It calmed down, but I'm freaked out.
- AI agentI'm glad you called. Is everything cold and quiet now, with no smoke or burning smell in the house?
- CustomerYes, it's cold now. I haven't lit it since.
- AI agentGood. Please don't light it again until someone has looked at it. What you're describing can be a chimney fire. When was it last swept?
- CustomerHonestly, maybe three years ago.
- AI agentThanks. I'm going to put you through to Mike, our lead technician, so he can talk you through it and get you in.
- AI agent(privately, to Mike) Possible chimney fire last night, freestanding stove, glowing pipe and roaring, cold now, not lit since, not swept in about three years. Connecting.
After the call: Mike takes the call knowing what happened and books a Level 2 inspection for the next morning. The call is flagged urgent in the portal with the summary and recording.
What your team gets
- Possible chimney fire calls put through to your lead tech
- Any active fire told to call 911 first
- Urgent inspections booked when nobody can take the call
- A summary and recording kept with the job
Questions
Will it tell them the chimney is safe?
No. It tells them not to burn until it's been looked at, and leaves every safety judgement to your technician.
What if there's a fire right now?
It tells them to get out and call 911, before anything else.
What if the lead tech can't answer?
It books the first inspection, flags it urgent, and texts the tech the summary.
Hear it on your phone
Request a demo call and the agent phones you, set up for chimney sweeps like yours.