Restaurant pest calls put through before inspection
A cockroach in a restaurant kitchen the week of a health inspection is your most urgent call and your best account. It reaches the commercial service manager in under a minute, with the site and the problem already said.
A restaurant, grocery, food plant, warehouse or property manager calls with a problem or a contract question.
Knows the account, takes the site, pest and deadline, and warm-transfers when it's urgent.
The commercial manager on the line with the summary, or an urgent message if nobody's free.
How it works
- Knows who's calling
By the number on the account, or by what they say: a kitchen, a loading dock, a production floor. Contract customers are greeted by business name.
- Gets the site and the stakes
Which location, what they saw and where, and whether an inspection or an audit is coming and when.
- Puts urgent ones through
A warm transfer to the commercial service manager, with a private summary before the caller is connected.
- Falls back fast
If the manager doesn't pick up, an urgent text and email with the site, the pest and the inspection date, and the caller hears when to expect a call.
- Books routine service
Extra visits, a missed monthly service or a new location are booked on the account's regular technician.
- Takes new contract enquiries
A new restaurant asking about monthly service gets a site survey booked with the commercial manager.
Example call
- CustomerThis is Marie at Le Petit Four on Rideau. Our cook saw two roaches by the dish pit last night, and we have a city inspection Thursday.
- AI agentThanks for calling right away, Marie. Did he see them anywhere else, or just by the dish pit?
- CustomerJust there. Under the rack.
- AI agentGot it. I'm putting you through to Karim, our commercial manager, now. One moment.
- AI agent(privately, to Karim) Le Petit Four, Rideau Street, monthly account. Two roaches under the dish pit rack last night. City inspection Thursday. Connecting.
- CustomerHi Karim, yes, it's about Thursday...
After the call: Karim takes the call already knowing the account, the dish pit and the Thursday inspection, and books a technician for the next morning. The call summary is on the account for the inspection binder.
What your team gets
- Urgent commercial calls warm-transferred with the site and deadline said first
- An urgent text and email whenever the transfer isn't answered
- Extra visits booked on the account's regular technician
- New contract enquiries booked as site surveys
- A call history on each account for audit and inspection records
Questions
How does it know a call is commercial?
From the caller's number on the account, or from what they describe. Anyone who mentions a kitchen, food production or an inspection is treated as commercial.
What happens at 11 at night?
It follows your after-hours rules: put through to the on-call commercial tech, or an urgent message with a callback time.
Can it add a visit to a contract?
Yes. It books the extra service on the account and notes whether it's covered by the contract or billed separately, from your terms.
Hear it on your phone
Request a demo call and the agent phones you, set up for pest control like yours.