Memberships renewed before the early-rate deadline
Every winter a few members quietly don't renew. The agent calls each one before the early-rate deadline, answers the category questions, and tells the membership office who's leaving and why.
Your renewal window opens, or the early-rate deadline is near with renewals still out.
Calls each unrenewed member, gives their category and rate, answers questions, sends the renewal link.
Renewals in before the deadline, category changes noted, and reasons from members who leave.
How it works
- Starts from the member list
Members who haven't renewed, with their category, how often they played and any notes from last season.
- Calls with the real terms
Their category, next season's rate and the early-rate deadline, from your membership sheet.
- Answers category questions
Weekday versus full, intermediate for under-35s, a spouse add-on, cart plans and locker rentals.
- Sends the renewal link
By text, with the amount and deadline. Payment plans are explained the way your sheet lists them.
- Hears the reasons
Moving away, playing less, unhappy with pace of play. Noted for the membership office, gently and without arguing.
- Reminds before the deadline
A short text the week before for anyone who said yes but hasn't paid.
Example call
- AI agentHi Karen, it's Emma from Cedar Glen. I'm calling members about renewing for next season. Got a minute?
- CustomerSure. Honestly, I only played about fifteen times this year.
- AI agentThat's helpful to know. You might like the weekday membership. It's 1,650 dollars instead of 2,400 for full, and you can still play weekends after 2.
- CustomerOh, I didn't know that existed. That would suit me.
- AI agentThe early rate runs until February 28. I'll text you the renewal link for weekday, and note the change for the membership office.
- CustomerGreat, thank you.
After the call: Karen's record shows a move from full to weekday membership, the renewal link is paid that week, and the membership office sees a member kept rather than lost.
What your team gets
- Unrenewed members called before the early-rate deadline
- Renewal links sent with the right category and amount
- Category changes noted for the membership office
- Reasons from members who aren't returning
- A renewal report by category
Questions
Will it offer a deal to keep a member?
No. It explains the categories and rates you publish. Anything special comes from your membership office.
Can it take new membership enquiries?
Yes. Prospects calling in winter hear the categories and get a tour or a call from the membership office.
What about waitlisted clubs?
It tells callers they're on the list and notes their details. Waitlist positions are shared by your office.
Hear it on your phone
Request a demo call and the agent phones you, set up for golf courses like yours.