Hospitality and food
Restaurants, stays and venues where the phone rings hardest at the busiest hour. 45 use cases, written for each kind of business on its own.
- Tables booked while the host seats the roomInbound
- Celiac and allergy questions answered from the menuInbound
- Saturday tables confirmed by Friday afternoonOutbound
- Lost jackets and phones matched to the nightInbound
- Back-room dinners and parties of 15 or moreInbound
- "Do you deliver out here?" answered by addressInbound
- Friday rush orders taken and read backInbound
- "Where's our pizza?" answered from the driver screenInbound
- Missing wings and cold pizza made rightInbound
- School pizza lunch counts confirmed the day beforeOutbound
- Thursday office lunches booked on 48 hours' noticeInbound
- Wedding tastings booked with the date and guest countInbound
- Halal, vegan and nut-free plates counted one by oneInbound
- Final guest counts called in ten days outOutbound
- Event-day calls put through to the operations leadInbound
- Direct room bookings with no travel-site commissionInbound
- Day-before arrival calls with check-in detailsOutbound
- Room calls sent to housekeeping and maintenanceInbound
- Wedding and hockey tournament room blocksInbound
- Last year's tournament teams called to rebookOutbound
- Long weekend availability across every cottageInbound
- Balance-due calls before the July weekOutbound
- Directions and lockbox steps sent the Thursday beforeOutbound
- Lockouts and hydro outages sent to the caretakerInbound
- Last summer's guests called when the calendar opensOutbound
- Sites matched to the rig, the slides and the ampsInbound
- Arrival calls with the gate code and the fire banOutbound
- Tripped power posts and loud sites after darkInbound
- Seasonal sites offered down the waitlist in orderOutbound
- Seasonal campers re-signed before the deposit dateOutbound
- Wedding enquiries called back before the next venueOutbound
- Open Saturdays checked and tours booked during eventsInbound
- Courtesy holds followed up before they lapseOutbound
- Load-in times and power questions for booked eventsInbound
- Final guest counts and meal choices three weeks outOutbound
- Tee times booked while the counter checks in groupsInbound
- Frost delays and rain closures called to booked groupsOutbound
- Empty weekday and twilight times offered to regularsOutbound
- Charity tournaments and company outings scopedInbound
- Memberships renewed before the early-rate deadlineOutbound
- Holiday hours, height rules and "is it too scary?"Inbound
- Birthday parties booked by package, slot and headcountInbound
- Party headcount and unsigned waivers called two days outOutbound
- School trips and day camps booked for quiet morningsInbound
- Last year's party families called about the next birthdayOutbound