Directions and lockbox steps sent the Thursday before
Two days before Saturday's arrival, Emma calls the family with the directions you wrote, the last turn that the GPS gets wrong, and the 4 o'clock check-in. The lockbox steps arrive by text, and nobody ends up at the neighbour's driveway at dusk.
A stay starting in two days, or the day before for last-minute bookings.
Calls with directions and check-in time, answers last questions, texts the lockbox steps and house rules.
Guests who arrive at the right driveway, on time, knowing the rules.
How it works
- Calls two days out
On the Thursday before a Saturday arrival, with the cottage name and the check-in time.
- Gives the tricky part of the drive
Your own words: "GPS sends you down Old Mill Road, ignore it and take the second laneway after the green mailbox."
- Covers the rules that matter
Septic care, no fireworks, quiet after 11, the boat launch, garbage to the dump on Saturday.
- Answers what's left
Bring your own linens or not, the nearest grocery store, whether there's signal at the dock.
- Texts the lockbox steps
Under your rules: the code sent the day of arrival, after the balance is paid, with a photo of the right door.
- Tells you who's coming when
The arrival time goes to the caretaker and the cleaning crew, so turnover finishes first.
Example call
- AI agentHi, it's Emma from Muskoka Shores. I'm calling with the details for your stay at Cedar Chalet this Saturday. Got a minute?
- CustomerYes, perfect, I was going to call.
- AI agentCheck-in is at 4. One tip: GPS will send you down Old Mill Road. Skip it, and take the second laneway after the green mailbox on Lakeshore Road.
- CustomerGood to know. Is there cell signal there?
- AI agentThere is at the cottage, but it's spotty on the last two kilometres of road, so save the directions before you leave. What time do you think you'll arrive?
- CustomerAround five.
- AI agentGreat. I'll text you the lockbox steps and the house rules on Saturday morning. Enjoy the week.
After the call: The caretaker and cleaning crew see the 5 p.m. arrival on the booking, and the guest gets the lockbox steps and house rules by text Saturday morning.
What your team gets
- Arrival times on each booking for the caretaker and cleaners
- Directions in your own words, with the turn the GPS gets wrong
- Lockbox steps sent under your rules, not before
- House rules heard on the phone, then sent in writing
- Fewer "we're lost" calls at dusk
Questions
When does it send the lockbox code?
When you say: the morning of arrival, after the balance is paid, or never, if you'd rather the caretaker give it out.
Can it handle a smart lock?
Yes. If the cottage has a smart lock, it can send the guest's own code for their stay dates.
What if a guest is running very late?
They call, and the agent tells them the after-dark steps you've written and lets the caretaker know.
Hear it on your phone
Request a demo call and the agent phones you, set up for cottage and vacation rentals like yours.